Business Admin apprentice

Summary

Cityred is a well-established lettings agency based in Leeds, with over a decade of experience in the property rental market. We are looking for an enthusiastic apprentice to come and join our team. You will assist in all admin duties as well as interacting with clients and customers, answering phone calls and emails and responding and signposting

Wage: £15,808 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday – Friday 9am-5pm
38 hours a week
Possible start date: Monday 24 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Administrative tasks
Managing client enquiries
Handling phone calls
Maintaining property databases
Preparing tenency agreements
Coordinating viewings
Handling communications between landlords, tenants, and contractors
Ensuring smooth workflow and excellent customer service.

Where you’ll work

BASEMENT FLAT

35 CROMER TERRACE

LEEDS

LS2 9JU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRADFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be predominently work based with one workshop in college every month.
The skills coach will visit the workplace onjce every 4-6 weeks
All assignments will be set via and uploaded to a CRM system
The apprentice will be entitled to 6 hours off the job hours every week for study - this will be scheduled by the line manager.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience
Adaptability
Good telephone skills
Excellent time keeping
Confident
Outgoing
Strong work ethic
Curious and eager to learn
Discretion
Integrity

Other requirements

Please ensure you research the company thoroughly and ensure you are able to commute easily both there and back.

About this company

Cityred is a well-established lettings agency based in Leeds, with over a decade of experience in the property rental market. Specialising in rentals of central Leeds apartments, professional houses, and student accommodation, the company has built a strong reputation for its tailored services and deep understanding of the local property landscape. Now under new management, Cityred is poised for growth and is actively seeking to expand its team while broadening its service offerings. With a renewed focus on excellence, innovation, and client satisfaction, the company is committed to providing high-quality accommodation solutions and strengthening its presence in the competitive Leeds rental market.

https://www.cityred.co.uk/ (opens in new tab)

After this apprenticeship

For the right candidate to progress to being a full time lettings agent within the team

Ask a question

The contact for this apprenticeship is:

BRADFORD COLLEGE

Philippa Yates

p.yates@bradfordcollege.ac.uk

07585970687

The reference code for this apprenticeship is VAC1000300713.

Apply now

Closes in 20 days (Friday 28 February at 11:59pm)

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