Sales/Service Administration Apprentice

Summary

Join our Boldon Team and play a key role in making life better for our customers, supporting our Sales function, and driving our future growth! We’re looking for an enthusiastic individual with a bias for action who’s ready to make a meaningful impact on the way we work. If you share those values, we’d love to hear from you!

Wage: £12,675 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mon – Thur (08:30 – 16:45), Fri (08:30 – 16:15).
37 hours 30 minutes a week
Possible start date: Monday 10 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As part of our team, the successful candidate will work across both our Service and Sales departments. They will…

Work alongside our Service Department to assist with:

Communicating with our customers to understand their needs.
Parts identification, ordering and invoicing.
Processing of Job Reports.
Producing Quotations for new/recommended service activity.

Work alongside our Sales Team to assist with:

Handling initial Customer Enquiries.
Creating new Sales Quotes.
Following up on Active Sales Quotations.
Conversion of Quotes to Sales Orders.
Order fulfilment.

Where you’ll work

Unit 8

Burford Way, Boldon Business Park

Boldon Colliery

NE35 9PZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will spend the majority of your time working at our Boldon location, where you will be given training on our Operating Processes, CRM system and HSE standards. Alongside this, there will be opportunities to learn more about our products and services by attending in-house training seminars (either remotely or at other UK locations) and by shadowing members of our Sales and Service teams as they carry out their work on our customer sites throughout the North-East.

You will work with our chosen education partner to obtain a Level 3 Qualification in Business Administration. This will include workshop sessions which may be held either remotely or at one of their campus locations.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 or A*-C)
Maths (grade 9-4 or A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

mb air systems is an Ingersoll Rand company specialising in compressed air, nitrogen systems, winch and hoist, power tools and product finishing systems for a wide range of industries and applications: We are one of Europe’s largest distributors of Ingersoll Rand equipment, providing nationwide coverage from our four UK locations. Our experienced team provides the solutions, support and knowledge to bring added value to our customers. We achieve this by embracing our core values in everything that we do. · We think and act like owners. · We are committed to making our customers successful. · We are bold in our aspirations while moving forward with humility and integrity. · We foster inspired teams.

http://www.mbairsystems.co.uk (opens in new tab)

After this apprenticeship

We want our chosen candidate to become a permanent and integral part of our Boldon Team following successful completion of their Apprenticeship.

Ask a question

The contact for this apprenticeship is: