Administration Assistant Apprentice
J T M SERVICE LIMITED
LEEDS, LS28 6HE
Closes in 17 days (Tuesday 25 February at 11:59pm)
Posted on 4 February 2025
Contents
Summary
We are seeking a motivated and organised junior admin assistant to join our growing team. This is an excellent opportunity for someone looking to start their career in office administration and gain hands-on experience in a dynamic work environment. As an apprentice you will receive on the job training, mentorship and potential a permanent role.
- Wage
- £12,313.60 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.00pm.
37 hours a week
- Possible start date
-
Monday 24 March
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Answering phone calls
- Working with our service team on the service inbox
- Taking calls/booking service visits
- Ordering and distributing spare parts
- Generate comissioning/service plan certificates and issue to customers
- Tracing engineer working hours and updating customer records
- Replenishment of spares to our stores/engineers
- Carry out repair quotations
- Send out marketing offers
- Execute searches to find new customers
- Assist with invoices
- Chase up outstanding parts
- Add spares to internet selling sites and post when sold
- Carry out monthly machine stock takes
- Assist with our harvesting parts scheme
Where you’ll work
6 MILESTONE COURT
STANNINGLEY
LEEDS
LS28 6HE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BRADFORD COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3 Apprenticeship Standard:
- Apprentices will spend 5 days per week in the office
- There will be a workshop in college once every month
- Assessor will visit the workplace every 4-6 weeks
- All assignments will be uploaded to our CRM system
- Apprentice will be entitled to 6 hours every week 'off the job hours' for study etc
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Positive attitude
- Punctual and Reliable
Other requirements
Please ensure you are able to commute to the office easily, consistently and reliably.
About this company
Welcome To JTM Service At JTM Service we have 40 years’ experience and we are the go-to company for the supply, installation, service and maintenance of commercial laundry equipment and dishwashers. Whether you need a full maintenance package or a fast repair service, or require a single appliance or a complete, fully maintained, multi-appliance package, JTM Service will be with you from start to finish. We work with customers of all sizes and we pride ourselves in offering the same high quality service each and every time to provide the right solution to meet your needs.
After this apprenticeship
- The company are very keen to nurture talent so upon successful completion of the apprenticeship, there is potentional for a permenent position and progression in the company
Ask a question
The contact for this apprenticeship is:
BRADFORD COLLEGE
Philippa Yates
p.yates@bradfordcollege.ac.uk
01274 728316
The reference code for this apprenticeship is VAC1000300571.
Apply now
Closes in 17 days (Tuesday 25 February at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.