Business Support Administrator Apprentice

Summary

The Business Support Administrator will be responsible for a variety of administrative tasks and duties, supporting multiple areas of the business. This is a full-time permanent role, and the successful candidate will be supported to undertake the level 3 Business Administration Apprenticeship internally, as part of the role.

Wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am to 5.00pm.
35 hours a week
Possible start date: Monday 10 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide administrative support to all business operations, including data input and assisting with the preparation of reports using relevant information systems.
Ensure general filing of electronic and paper correspondence is accurate and kept up to date.
Build and maintain positive working relationships with colleagues and clients
Answering phone calls, taking messages and connecting calls to proper departments, always representing the business professionally
Completion of Health and Safety Vetting forms
Communication with external stakeholders
Prepare and manage invoices
Produce and manage commercial course booking forms
Management of documentation
GDPR compliant data processing
Undertake departmental administrative projects as and when required
Proactively identify and undertake appropriate CPD activities to support personal development within the role

Where you’ll work

Unit H1

Business and Innovation Centre

Wessington Way

Sunderland

SR5 2TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PENSHAW VIEW TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English and Mathematics (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Penshaw View are a consultancy services and training provider, offering HR and H&S consultancy and delivering a variety of training programmes, including apprenticeships, throughout the UK. As a result of internal progression, a new opportunity for a Business Support Administrator has arisen within our growing business.

https://penshawview.co.uk/ (opens in new tab)

After this apprenticeship

Permanent role within Penshaw View

Ask a question

The contact for this apprenticeship is:

PENSHAW VIEW TRAINING LIMITED

Danielle BIRCH

danielle.birch@penshawview.co.uk

07852254967

The reference code for this apprenticeship is VAC1000300301.

Apply now

Closes in 25 days (Monday 3 March at 11:59pm)

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