Planning and Governance Administration Apprentice

Summary

Based within the wider Corporate Services Department, you will learn from our experienced staff to develop new skills, knowledge and understanding of the job role, providing effective administrative and business support to the team; dealing with incoming enquiries, supporting the strategic planning process, updating reports and meeting minutes.

Wage: £14,526.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday – Friday, 08:30 – 17:00 Corporate Services use the flexi time system centred around business needs. This would be discussed with you on appointment.
37 hours a week
Possible start date: Tuesday 1 April
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Act as a point of contact for ChiefsNet; processing and disseminating incoming information and dealing with enquiries.

· Assist team members in support of planning initiatives and governance reviews including the collation of planning and governance updates and agenda preparation.

· Maintain and update computerised records in support of organisational information and requests; ensuring service delivery, accuracy and compliance with Force procedures.

· Access, retrieve, present and disseminate information, held on various systems; including the creation and maintenance of spreadsheets or trackers.

· Undertake general administrative duties, arranging Teams meetings, dealing with enquiries, liaising with police officers and police staff.

Where you’ll work

St. Marks House

St. Marks Court, Thornaby

Stockton-On-Tees

TS17 6QW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training takes place 1 afternoon per week throughout the apprenticeship.

More training information

Middlesbrough Council Community Learning is an OFSTED grade good provider with apprenticeship achievement rates of 70%. Training is delivered 1 afternoon per week with additional individualised support and workshops.

Requirements

Essential qualifications

GCSE in:

English (grade 4, C or above)
Maths (grade 4, C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Number skills
Team working

Other requirements

This role requires the applicant to have the following qualities, maturity, reliability, self-motivation, attention to detail and a professional approach. Cleveland Police does have a dress code which must be adhered to. The candidate is expected to travel to work each day and be punctual. The candidate will be expected to have some flexibility to their hours e.g. 8am-4pm, 8.30-5pm, to fit within the needs of the business. The role requires the candidate to pass Cleveland Police Vetting procedures.

About this company

We are responsible for policing the area of Cleveland, covering the districts of Hartlepool, Redcar and Cleveland, Stockton-on-Tees and Middlesbrough. The area covers approximately 230 square miles and has a population of around 560,000. Our Neighbourhood Policing Teams are proud to police the area of Cleveland, which covers the districts of Hartlepool, Redcar and Cleveland, Stockton-on-Tees and Middlesbrough. The area has a population of around 560,000. These teams are made up of police officers, police community support officers and special constables, and are supported by officers from other departments. They work to prevent crime, protect communities, tackle criminals and make sure those intent on causing our communities harm are stopped.

http://www.cleveland.police.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is an exciting opportunity to join our team and to complete training in a range of office skills.
It will be varied, interesting, busy and sometimes challenging
The ideal candidate will be someone with a ‘can do’ approach who is able to benefit from the training and support we can provide to develop.
The ultimate aim in terms of career progression would see the successful appointment to a project support role or performance assistance role.

Ask a question

The contact for this apprenticeship is:

MIDDLESBROUGH COUNCIL

Maria Ferguson

maria_ferguson@middlesbrough.gov.uk

01642 729682

The reference code for this apprenticeship is VAC1000300271.

Apply now

Closes in 19 days (Monday 24 February at 11:59pm)

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