Customer Service Apprentice

Summary

DG Supplyline in Westcliff are seeking a customer service apprentice. You will be the first point of contact for customer queries regarding products, orders, and deliveries. You will also be responsible for handling the company’s administrative tasks by ensuring smooth, effective operations.

Wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 08.30 - 17.30. May include Saturday working 09.00 - 13.00 on a rota.
40 hours a week
Possible start date: Monday 3 March
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To answer phone calls, emails and help customers with enquiries, Quotes, orders and returns.
Update customers on back orders and lead times.
Liaise with delivery companies to gain delivery updates to share with customers.
Process returns for credit and advise customers on the status.
Perform ‘Check in’ Calls with customers to advise on any promotions.
To remind customers of quotes, proformas and other orders we haven’t yet fully processed.
To process orders made on our website on customer accounts (within sage) and or generic web order accounts.

Where you’ll work

122-124 PRINCE AVENUE

WESTCLIFF ON SEA

SS0 0NW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner (level 2)
Equal to GCSE

More training information

Customer Service Practitioner Level 2 Apprenticeship Standard:

On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
Allocation of an apprenticeship delivery coach who will carry out regular training online

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Administrative skills
Number skills
Patience

About this company

DG Supplyline Ltd was established in 1999 as a subsidiary company of DG Servicing, a market leader in the double glazing repair and door maintenance industry. The company was founded in 1983 by Peter Guiver, whose vision and determination has taken the company right to the top of the industry. Specialising in undertaking the specialist repair of almost any type of door or window system, from a component part replacement to a complete frame repair. Having extensive knowledge in the business they began building up stocks of spare parts, especially unusual and hard to source commercial parts. By using the knowledge & expertise gained through DG Servicing, DG Supplyline first started, by supplying specialised hardware to a national network of fitters, repairers, maintenance companies, locksmiths and other industry related companies.

https://www.dgsupplyline.co.uk/ (opens in new tab)

After this apprenticeship

For the right candidate we are looking to extend the position to a permanent one upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CROWN VOCATIONAL TRAINING LIMITED

Katie

kbarton@crownvt.co.uk

01702411924

The reference code for this apprenticeship is VAC1000300212.

Apply now

Closes in 23 days (Friday 28 February at 11:59pm)

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