Customer Service Apprenticeship
ASPIN FM LTD
BURY, BL9 7NY
Closes in 23 days (Friday 7 March)
Posted on 4 February 2025
Contents
Summary
Are you wishing to gain experience in customer service? Are you seeking a fresh challenge? Are you wanting to work with an award winning, family run company? If so, this could be the perfect role for you! We are looking for an energetic enthusiastic apprentice to work within a Facilities Management company based in Bury.
- Wage
- £20,820.80 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9.00am-5.00pm
35 hours a week
- Possible start date
-
Monday 17 March
- Duration
-
1 year 4 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Live interaction with internal and external customers
- Understanding the core values of the organisation
- Inputting client’s details and updating client records
- Analyse data and make recommendations
- Discuss the products and benefits available.
- Providing updates to our client on the phone and by email
- Dealing with customer queries
- Supporting team members with general admin tasks
Where you’ll work
SUITE 1
J2 BUSINESS PARK
BRIDGE HALL LANE
BURY
BL9 7NY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BURY COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Customer Service Practitioner Level 2 Standard
- This qualification requires college attendance once per month
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above or equivalent)
- Maths (grade C/4 or above or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and who is customer focused. You will be working with a team of people, who have grown progressively through the company. They will fully support you as you embark on this exciting opportunity to complete your apprenticeship successfully to become a full-time team member.
About this company
Aspin FM are a local, family run, Facilities Management company. With over 70 years of combined industry experience, we take pride in our ability to deliver a bespoke, tailored service, conducted by highly trained staff, all with transparent pricing. As a family run business, we hold onto family values and see Aspin FM and its employees as part of that family. We look after both our clients and our employees to ensure the smoothest service for you. Facilities management is a lot more complex than it may seem at first and we are extremely passionate about using our knowledge, along with our tried and tested systems, to ensure that our clients receive a seamless and simple service, allowing them to focus on what counts- growing and running their respective businesses.
After this apprenticeship
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BURY COLLEGE
The reference code for this apprenticeship is VAC1000300189.
Apply now
Closes in 23 days (Friday 7 March)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.