Apprentice Administrator

Summary

Planet Rail creates tailor made rail holidays for customers worldwide. We are looking for an apprentice to work in the ever changing and fast paced world of travel. You must be confident and have an eye for detail within this customer-based role, to help drive the business forward and create memorable holidays for our customers.

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

• Future prospects to travel abroad • 20 days annual leave plus your birthday off and all bank holidays off • Employer pension contribution

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm.

37 hours 30 minutes a week

Possible start date

Tuesday 1 April

Duration

1 year 9 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handling the day-to-day administrative tasks relating to customer bookings and general office administration such as:

· Recording all new enquiries and keeping records up to date

· Maintaining the integrity and accuracy of the customer database

· Liaising with customers over the phone and via email regarding aspects of their booking enquiry

· Liaising with suppliers over the phone and via email with regards to services booked

· Taking an initial holiday enquiry over the phone from a customer

· Assisting in preparing a quotation for the customer

· Making any relevant bookings with suppliers

· Adding booked customers to the Travel Trade Association insurance scheme

· Updating financial records

· Preparing and sending a written holiday booking confirmation to the customer

· Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)

· Recording customer information for the independent review site Feefo and uploading this to the Feefo website

· Maintaining confidentiality in all aspects of customer, staff and company information

· Carrying out any other reasonable duties as required

· At all times follow the company processes and guidelines

Where you’ll work

The Hawk Creative Business Park

The Hawkhills Estate, Easingwold

York

YO61 3FE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YORK COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will receive training in the workplace and will attend York College on a day release basis. In college, you will study skills in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes and record and analyse data. You will learn to make recommendations for improvements and present solutions to management.

The qualification achieved at the end of the apprenticeship, following the End Point Assessment, is level 3 Business Administrator Apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

3 other subjects (grade 4/C)
English (grade 4/C)
maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Willingness to learn

Other requirements

Please check that you are able to get to Planet Rail, based on the outskirts of Easingwold in North Yorkshire. After you submit your application, York College will send you a screening email - check your spam folder, too. You must reply, otherwise your application will not be considered.

About this company

Planet Rail is a small North-Yorkshire based travel business, set up in 2008. We have 7 people working in our office and 2 employees working from home.

http://www.planetrail.co.uk (opens in new tab)

After this apprenticeship

This will be discussed with the employer once the successful applicant has completed the apprenticeship. Ideally we want someone to stay on to work full time.

Ask a question

The contact for this apprenticeship is:

YORK COLLEGE

apprenticeships@yorkcollege.ac.uk

01904770368

The reference code for this apprenticeship is VAC1000300136.

Apply now

Closes on Monday 31 March 2025

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