Apprentice Surplus Broker

GREEN FOOT PRINT SERVICES LIMITED

Basildon, SS13 1EG

Closes on Saturday 15 March 2025

Posted on 3 February 2025

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Summary

Communicating with businesses and negotiating purchases and sales of excess stock. For the right person there are opportunities for career progression and further learning and development.

Wage
£11,648 a year

Minimum wage rates (opens in new tab)

Commission will also be paid in addition to salary.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.

35 hours a week

Possible start date

Sunday 16 March

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Speaking with companies to arrange removal of used and surplus cartridges.
  • Promoting our recycling scheme.
  • Applicants should have excellent communication skills and enthusiasm.

Where you’ll work

Ridley Road

Burnt Mills Industrial Estate

Basildon

SS13 1EG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • You will acheive the Level 2 Customer Service Practitioner Apprenticeship Standard.
  • There are workshops you will need to attend via Teams.
  • You will have a mentor for one to one teaching and learning.
  • In-house training will be given to support specifics of the role.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Logical
  • Team working
  • Non judgemental

About this company

Welcome to Green Footprint Services, your trusted source for premium yet affordable stationery and office supplies in Essex. Based in the heart of Essex, we specialize in serving schools and businesses, providing top-quality products to enhance your workspace. At Green Footprint Services, we take pride in our commitment to sustainability. Our carefully curated collection includes eco-friendly office essentials, unique notebooks, quality pens, and stylish desk accessories. We believe in the power of stationery to transform your workspace into a hub of creativity and productivity. Why choose Green Footprint Services? We stand out as the leading and most cost-effective stationery solution in Essex, particularly for paper products. We are proud to declare that we offer the cheapest paper options without compromising on quality. Our mission is to provide schools and businesses with access to premium stationery that leaves a minimal environmental footprint. By choosing Green Footprint Services, you not only save on costs but also contribute to a greener and more sustainable future.

https://www.greenfootprintservices.co.uk/ (opens in new tab)

After this apprenticeship

  • There will be opportunities for continued development within the role.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea@getsetuk.co.uk

07764969337

The reference code for this apprenticeship is VAC1000299974.

Apply now

Closes on Saturday 15 March 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.