Tenant Referencing Apprentice

Summary

A unique opportunity to join one of the fastest growing suppliers of tenant referencing and specialist insurance products in the UK. We are a multiple award-winning business and service over 7,500 letting agents across the UK. This fast moving and challenging roll to help service our client base of letting agents, landlord and housing associations.

Wage

£13,312 a year

Minimum wage rates (opens in new tab)

Offer to be made to a suitable candidate in line with or above current apprenticeship rate.

Training course

Housing and property management assistant (level 2)

Hours

40 hours a week. Monday-Friday. Working day .08.30-12:30 13:15-17:15 Office based only.

40 hours a week

Possible start date

Monday 3 March

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Progressing tenant reference applications via our bespoke software platform.
Dealing with a wide variety of tenant and client support situations from a variety of demographics.
Dealing with incoming and outgoing telephone calls, emails and other insurance queries.

Where you’ll work

46 SEAVIEW ROAD

WALLASEY

CH45 4LA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE LEARNING FOUNDRY LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

Working towards Level 2 Housing and property management assistant apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

About this company

LetHQ the Uks leading supplier of Tenant Referencing and Specialist Insurance to the private rental sector require a well-spoken, hardworking focused client advisor.

http://www.LetHQ.co.uk (opens in new tab)

Company benefits

Annual pay reviews, monthly lunch allowance, Company nights out.

After this apprenticeship

A permanent position will be considered for the right candidate post apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE LEARNING FOUNDRY LIMITED

tammy timmins

tammy.timmins@thelearningfoundry.co.uk

07966970289

The reference code for this apprenticeship is VAC1000299874.

Apply now

Closes in 22 days (Friday 28 February at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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