Apprentice Credit Controller

Summary

Credit Control Apprenticeship within our collections team. This apprenticeship offers a fantastic opportunity to gain practical experience in credit control, account management and collections in the receivership and property finance industry.

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

Annual salary - £16,000 to £18,000 Waterfold offer a discretionary performance related bonus scheme, free gym membership, social events and medical benefits.

Training course

Credit controller and collector (level 2)

Hours

Monday to Friday 09:00 to 17:00 30 minute lunch break

37 hours 30 minutes a week

Possible start date

Monday 24 February

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are looking for a proactive Credit Control Apprentice to join our collections team. This apprenticeship offers a fantastic opportunity to gain practical experience in credit control, account management and collections in the receivership and property finance industry. You will support the collections team in ensuring that customer payments are received on time, customer accounts are accurately maintained, and any outstanding debts are efficiently managed. This is an ideal role for someone looking to start a career in finance and credit control, with full training and support provided.

Key Responsibilities:

Assist with processing and issuing customer documents
Monitor and follow up on outstanding payments
Communicate with customers regarding overdue accounts and payment arrangements
Update and maintain accurate customer account records
Support with preparing reports on overdue payments and aged debt
Assist with reconciling payments and resolving account discrepancies

Requirements:

Strong communication and interpersonal skills
Excellent attention to detail and organizational skills
Ability to work under pressure and meet deadlines
A keen interest in finance and credit control
Basic IT skills (Microsoft Office, Excel)

Where you’ll work

Bury

BL9 7BR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Credit controller and collector (level 2)

Equal to GCSE

Course contents

Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Your training plan

Working towards a Level 2 Credit controller and collector apprenticeshup standard, including Functional Skills in English and maths if required.

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Initiative

Other requirements

The role will involve dealing with commercial finance borrowers in default. A compassionate, resilient and assertive temperament will be required alongside professionalism at all times. You will be supported by a small, very experienced scheme at all levels.

About this company

We act as LPA Receiver, Asset Manager and Development Manager for specialist Lenders across the UK. We currently have over £100m of assets under management. We have been established over 12 years and are planning for significant growth over the next 5 years.

http://www.waterfold.co.uk (opens in new tab)

Company benefits

25 days annual leave inc bank holidays. Pension scheme. Free gym membership. Health care Social events Discretionary performance related bonus scheme. Further training opportunities.

After this apprenticeship

The apprenticeship role with naturally progress to a full time collections position. Alternatively there are options to gain experience in asset management and sales, LPA receivership and general finance.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Denise Lee

denise.lee@seetec.co.uk

01702 933205

The reference code for this apprenticeship is VAC1000299804.

Apply now

Closes in 17 days (Monday 17 February at 11:59pm)

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