Client Relationship Co-ordinator Apprentice

Summary

This role will involve supporting our team, building and maintaining positive relationships with clients and ensuring high levels of customer satisfaction. The role will require the individual to identify opportunities, which help grow the business for both new and existing clients, and learn essentials of account management and customer support.

Wage

£15,704 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Sales executive (level 4)

Hours

Standard hours are 8:30am to 5:00pm, with an early finish at 4:30pm on Fridays.

40 hours a week

Possible start date

Monday 1 September

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Researching new business prospects and identifying opportunities.
Telephoning new prospects and arranging meetings to discuss our services.
Supporting the team in maintaining strong relationships with existing clients.
Assisting the Marketing Manager with campaigns and creating marketing materials.
Participating in direct marketing efforts and attending networking events.
Helping to arrange and attend client entertainment events.
Updating and maintaining CRM systems.
Completing ad-hoc tasks, such as client updates and monthly business reporting.

Where you’ll work

LES Exeter Winslade House Winslade Park Manor Dr

Exeter

UK

EX5 1AB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JC TRAINING & CONSULTANCY LTD

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English Language and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Creative

About this company

JLES Group, established in December 2004, is a nationwide group of businesses offering civil engineering & infrastructure solutions to the housebuilding industry. Our mission is to address the adoption issues faced by housebuilders across the UK, whilst creating a positive experience for all our stakeholders including employees, clients, residents, and the general society.

https://www.jlesgroup.com/ (opens in new tab)

Company benefits

In addition to a competitive salary, there are other benefits including your birthday off, annual trips, and private healthcare.

After this apprenticeship

As a young dynamic forward-thinking company, we offer excellent career development prospects for those eager to further their career.

Ask a question

The contact for this apprenticeship is:

JLES EXETER LIMITED

Alicia Hall

apprenticeships@jlesgroup.com

08448797131

The reference code for this apprenticeship is VAC1000299696.

Apply now

Closes on Friday 1 August 2025

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