Customer Relations & Sales Support Apprentice (36125)

Summary

You will be responsible for maintaining strong, personal relationships with clients, customers, and suppliers alike, of Ascot International (1996) Ltd market within UK & Europe.

Wage: £13,650 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9am - 5:30pm Monday - Friday
37 hours 30 minutes a week
Possible start date: Monday 10 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In this role you will:

Work alongside sales team to aid their customers providing essential information, administration, and communication
Maintain and grow relations with existing customers and create plans to develop our business with them
Maintain relations with existing suppliers to ensure we have strong partnerships in place for key materials
Conduct customer and supplier feedback surveys/questionnaires and report this information back to management
Use the reporting system to identify gaps in customers purchase history and use relationship built to establish how we can win this business back
Identify what we are doing well and what we can improve upon to offer a better service to our clients and report this to management
Communicate promotional offers to clients via digital marketing and telephone
Monitor inbound customer contact points - telephone, email, web enquiries, live chat, CheMondis, social media etc.
Maintaining filing system and document keeping
Reporting all feedback to relevant Sales Rep and maintaining database
Aiding in samples process, picking and dispatching to customers
Greeting visitors and general hosting

How you will be supported?

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next?

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team.

You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be

How you could get there?

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Where you’ll work

ASCOT HOUSE

WELCROFT STREET

STOCKPORT

SK1 3DF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administartor Level 3.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

GCSE in:

Chemistry (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Presentation skills
Administrative skills
Team working
Interpersonal skills
Strong written skills
Knowledge of Microsoft Office

About this company

We are leading importer, exporter and distributor of chemicals to variety of industries like Speciality Chemicals, Essential Oil, Nutraceuticals and Agrochemicals in UK, USA, Europe, South East Asia & Latin America.

After this apprenticeship

Possible progression within the company and progression onto the next level apprenticeship.

Ask a question

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