Learner Advisor Administration Apprentice

Summary

We are now offering a fantastic opportunity to join the Scarborough TEC in the role of Learner Advisor Administration Apprentice. If you are a team player who is passionate about helping learners reach their full potential, then we want to hear from you!

Wage

£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

£12,909

Training course

Business administrator (level 3)

Hours

Monday - Friday 8.30am - 5pm 37-hours per week

37 hours a week

Possible start date

Monday 31 March

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide a high standard of support to learners and staff within Learner Services
To provide an excellent responsive customer service to learners, staff and visitors
To administer learner disciplinary processes following suspensions, liaising with colleagues, learners, parents/carers and third parties as appropriate
Maintain accurate, confidential and timely record-keeping and communication

Where you’ll work

Scarborough TEC

Filey Road

Scarborough

YO11 3AZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TEC PARTNERSHIP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Requirements

Essential qualifications

Other in:

Maths, English & ICT (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Administrative skills
Team working
Non judgemental

About this company

Scarborough TEC is part of the TEC Partnership, which is a large, innovative, dynamic and financially sound organisation.

https://scarboroughtec.ac.uk/ (opens in new tab)

Company benefits

In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as. • Pension Membership • 30 Days Annual Leave pro rata, plus bank holidays • Christmas Closure Days • Occupational sick pay scheme

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

To work within a multi skilled team of Learner Advisors providing a range of support services for learners and staff, particularly around learner disciplinaries, admissions and financial support.

Ask a question

The contact for this apprenticeship is: