Medical Administrator - Reception Apprentice – Find an apprenticeship

Summary

Every GP Practice needs an efficient team of administrators who can ensure that every patient's experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as a Medical Administrator - Reception apprentice. You will answer telephone calls, either deal with the query or pass onto the relevant person.

Wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday. Working hours are between 8.00am - 6.30pm. 4 days on rota. 4 week rota in advance
37 hours a week
Possible start date: Saturday 1 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Receives and assists patients and visitors in a professional manner, directing to others as appropriate. Handles all general enquiries from patients and others, in person and on the telephone, and takes and records messages for other members of the team
Takes ownership of each request and where appropriate, redirects enquiries to the appropriate team member
Explains practice arrangements to new patients wishing to register and to those seeking temporary cover and ensures all policies are adhered to
Makes, cancels and rearranges appointments in accordance with the practice appointment system
Receives and records requests for advice calls and home visits
Actions and records requests for ambulances/hospital transport
Receives requests for prescriptions and arranges issue and signing of repeat prescriptions in accordance with the practice protocol
Receives specimens from patients following Health and Safety guidelines, ensures that they are dealt with according to current practice protocol
Acts as a chaperone (following appropriate training) for patients as required
Receives and records payments from patients (cash and cheques) in relation to medical fees
Supports the Practice to achieve all targets
Being aware of the practice complaints procedure and directs patients as appropriate
Deal with all post in accordance with practice protocol
Repair, tagging and maintenance of medical records
Ensure scanning of documentation is completed accurately and in line with practice protocols and timescales
Ensures accurate recording and handover to other colleagues of information relating to incomplete tasks
Action practice tasks on a daily basis which may involve the contacting of patients, hospitals or other service providers by telephone, letter, email or fax
Contact patients due for recall e.g. follow-up for vaccinations, smears etc.
Participation in reception rotas and give cover to the administration team as and when required
Work flexibly to cover rota requirements due to other colleagues planned and unplanned absence

Where you’ll work

Station Road

Sowerby Bridge

West Yorkshire

HX6 3AB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INDEPENDENT TRAINING SERVICES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

Functional Skills in maths and English (if needed)
Full training for the role will be provided by employer with assistance from the training provider
Each apprentice will be given 20% off the job training by their employer to complete the apprenticeship programme

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths & English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Non judgemental
Patience

About this company

Doctors Surgery

https://www.stationsurgery.co.uk/practice-information/ (opens in new tab)

After this apprenticeship

Having gained a year’s worth of work experience and a qualification as a Business Administrator, you would possibly be able to work as a Receptionist in the Primary Care sector or in another similar setting

Ask a question

The contact for this apprenticeship is:

INDEPENDENT TRAINING SERVICES LIMITED

Leah Hayes

l.hayes@barnsley.ac.uk

01226295471

The reference code for this apprenticeship is VAC1000299174.

Apply now

Closes in 9 days (Saturday 15 February at 11:59pm)

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Medical Administrator - Reception Apprentice

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