Apprenticeship - Accounts Receivable Finance – Find an apprenticeship

Summary

The Accounts Receivable Apprentice role is a developmental position within the Accounts Receivable. During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kaplan. On completion of this apprenticeship, you will obtain a CICM Level 2 qualification.

Wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Credit controller and collector (level 2)
Hours: The working hours are 8am to 4pm with flexibility to suit business needs.
37 hours 30 minutes a week
Possible start date: Saturday 1 March
Duration: 2 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In this role, you will make an impact in the following ways:

To work with a high volume of internal (Cummins Business Units) and external (End Users) customers over the telephone and via e mail using standardized customer collection processes.
Prepare reports and information to show the progress and the status of each customer.
Work closely with the Marketing and Sales teams as appropriate to resolve any Accounts Receivable issues and to build, open and honest partnerships.
Works cross-functionally and/or with multiple Business Units and customers to identify potential problems and also potential solutions.
Fully participating in continual improvement projects related to Accounts Receivable processes
Working as a key part of a mutil-skilled team.

Where you’ll work

Centenary House

Yarm Road

Darlington

DL1 4BS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KAPLAN FINANCIAL LIMITED

Your training course

Credit controller and collector (level 2)

Equal to GCSE

Course contents

Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Your training plan

L2 Credit controller and collector Apprenticeship Standard

You will work 5 days per week, inclusive of 1 day per week for study at Kaplan. The working hours are 8am to 4pm with flexibility to suit business needs.

More training information

To be successful in this role you will need the following:

Minimum of 5 GCSEs including A* - C grade Maths and English.
Strong communication skills (both verbal and written) to establish strong customer relationships.
Experience of MSOffice including intermediate Excel skills.
Experience of working in a client focused role using the telephone and e-mail.

Requirements

Essential qualifications

GCSE in:

3 other subjects (grade C/4 or above)
Math and English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Analytical skills
Team working
Initiative

About this company

Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.

https://www.cummins.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possibility of a potential permanent employment through open vacancies.

Ask a question

The contact for this apprenticeship is:

KAPLAN FINANCIAL LIMITED

The reference code for this apprenticeship is VAC1000298884.

Apply now

Closes in 12 days (Monday 17 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please use the link provided to apply for our open position in Cummins.

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Apprenticeship - Accounts Receivable Finance

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