Business Administration Apprenticeship Level 3

Summary

To carry out administration activities associated with cremation enquiries & bookings, historical data collection/enquiries and purchase ledger activities, in an efficient and timely manner.

Wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Fridays 8.00am- 4.30pm (Saturdays on a rota 8am- 12pm)
40 hours a week
Possible start date: Sunday 2 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Process all payments and invoices on the Plotbox system daily, issue receipts for all payments and chase all overdue invoices to ensure debtors are minimised
Provide support for the accountant with whatever duties are required
Carry out all cremation bookings using the relevant cremation documentation appropriate for the medical referee, electronically and manually in line with company procedures
Ensure all relevant funeral documentation is obtained in good time in line with Cremation Papers Procedure
Prepare the daily banking activities in line with company procedure, ensuring the Journal balances with monies received
Facilitate family requests for memorials, including the processing of all associated paperwork
Arrange appointments with families of the deceased, to witness the disposal of remains via scattering of ashes or niche fixings and prepare the associated paperwork, in line with company procedures
Carry out ordering of authorised stationery items for all members of staff, as required
Manage the petty cash system accurately in accordance with the petty cash procedures
Politely and efficiently assist with reception duties as part of the office team
Assist in the cremator room as and when required
Undertake training relevant to the role, as and when required
Demonstrate respect for colleagues, customers and the environment
Take personal responsibility for own actions and respectfully challenge others where appropriate
Behave in an honest, industrious and uncomplicated way
Report problems or issues as they arise
Perform all functions in line with training and work instructions
Undertake other duties not listed above from time to time, as requested by management

Where you’ll work

Manchester Crematorium Ltd, Barlow Moor Road

Manchester

M21 7GZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Apprenticeship Level 3
Functional Skills where required

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Administrative skills
Team working
Customer care skills

About this company

Manchester Crematorium was first opened in 1892 – only the second in this country. We are proud of our long history and over the years we have always offered sympathy and comfort to those who have been bereaved. We hope we can also be of help and support to you. Many people find it a great comfort to have their own special memorial somewhere in our gardens or inside, for example, in our Scroll Room. They appreciate the opportunity of being able to visit and to be able to spend time nearby in quiet thought, in prayer and in remembrance.

After this apprenticeship

Business Administration Level 3

Ask a question

The contact for this apprenticeship is:

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

The reference code for this apprenticeship is VAC1000298873.

Apply now

Closes in 24 days (Monday 24 February)

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