Administration & Technical Assistant Apprentice

Summary

The successful candidate will produce drawings, quotations and process orders for clients. Supporting the sales and marketing team and providing technical phone sales support to customers and colleagues.

Wage: £15,704 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.00am - 4.30pm with 30 minutes lunch.
40 hours a week
Possible start date: Monday 24 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Produce drawings / quotations / process orders for all client types
Research and remain up to date with industry standards and recommendations e.g., Approved Documents M and K
Develop and build ongoing relationships with clients
Support administrative staff to ensure that departmental administration is consistently up to date. Examples: departmental statistics, order input/levels, CRM system, event preparation
Be prepared to undergo training as necessary to increase professional knowledge and take responsibility to ensure knowledge is up to date with developments within the industry
Be pro-active in offering suggestions of improvement for the department in general
Maintain regular, consistent and professional attendance, punctuality, personal appearance and adherence to the relevant health and safety procedures
Pursue personal development of skill and knowledge necessary for the effective performance of the role
Establish and maintain effective working relationships with co-workers, supervisors and customers, perform duties in an efficient, professional and courteous manner
Previous experience not required; all training provided in post

Where you’ll work

INDEPENDENCE HOUSE

LANCASTER ROAD

DUNSTON

GATESHEAD

NE11 9JR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GATESHEAD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards the Level 3 Business Administrator Apprenticeship standard with Gateshead College

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/5-9)
Maths (grade A*-C/5-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Willingness to learn
Friendly
Personable
Mature
Professional
Positive disposition
Good time keeping skills
Tidy personal appearance

Other requirements

• Training programme for all positions • Learning opportunities • Volunteering days • Employee referral reward scheme • Cycle to work scheme • 25 days holiday plus bank holidays and loyalty scheme

About this company

Easibathe and Easiaccess is a family run business, based in Gateshead. We specialise in the adaptation sector and as such we require a certain type of person to join our business. Any position within our organisation requires you to be empathetic, loyal, and committed. Not only to the business and our clients but to the team who you will join. Our business offers fantastic opportunities with excellent working conditions for those candidates who want to work alongside great people.

After this apprenticeship

For the right candidate there is the possibility to progress to full time employment at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GATESHEAD COLLEGE

Adam Clark

apprenticeships@gateshead.ac.uk

The reference code for this apprenticeship is VAC1000298870.

Apply now

Closes in 15 days (Friday 14 February at 11:59pm)

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