Junior Estate Agent Apprentice

Summary

An exciting and progressive opportunity within a fast paced sales & lettings estate agents. You will be ambitious to start your career in the growing sector of residential sales and learn with a team who holds a wealth of knowledge and understanding about the industry.

Wage: £13,620 a year
Minimum wage rates (opens in new tab)
Training course: Junior estate agent (level 2)
Hours: Monday - Friday between 9.00am - 5.30pm. Apprentice will be working 4 hours one Saturday in a month.
40 hours a week
Possible start date: Saturday 1 March
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be working in a fast-paced environment in an ever expanding team.

Your duties will include the following:

∙ Meeting and greeting all customers who walk into the shop

∙ Front of house/reception service

∙ You will be checking the online email enquiries and dealing with those accordingly

∙ Conduct viewings

∙ Booking viewings via in house system

∙ Process applications and reference

∙ Create and maintain property files - so you will get to understand the file and what goes inside it

∙ Liaising with 3rd parties such as landlords and solicitors

∙ Diary management

∙ General office duties such as filing, photocopying and post

Where you’ll work

WEST MIDLANDS HOUSE

GYPSY LANE

WILLENHALL

WEST MIDLANDS

WV13 2HA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Junior estate agent (level 2)

Equal to GCSE

Course contents

To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.
To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.
Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.
To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.
Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).

Your training plan

∙ Junior Estate Agent level 2 apprenticeship standard

∙ 20% off-the-job training

∙ Functional skills if required

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Presentation skills
Team working
Initiative
Full UK Driving Licence

Other requirements

Full UK Driving licence required due to conducting viewings

About this company

An established Property Sales and Letting Agency based in Walsall. Redstones was established in 2003 with the aim of providing exceptional customer service in a sector with a reputation for delivering the opposite. Today we are an established network of independently run Estate Agents and Letting Agents, all offering the first-rate standards that epitomise the Redstones brand. At Redstones, our focus is on delivering a unique range of services tailored to the very real needs of our customers. Whether you have a single property to sell or let, an expanding portfolio to manage or you are simply exploring your options, our property experts our here to help.

http://www.redstones.co.uk (opens in new tab)

Company benefits

Redstones have pool cars for use at work.

After this apprenticeship

There is a potential full-time position for the right candidate upon successful completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

CROWN VOCATIONAL TRAINING LIMITED

Katie

kbarton@crownvt.co.uk

01702597499

The reference code for this apprenticeship is VAC1000298832.

Apply now

Closes in 26 days (Friday 28 February at 11:59pm)

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