Customer Service and Lettings Apprentice
CONNELLS RESIDENTIAL
Leeds, LS15 8DT
Closes in 8 days (Saturday 15 February at 11:59pm)
Posted on 28 January 2025
Contents
Summary
If you have an interest in Property, this is a great opportunity to work with busy Estate Agents in Wibsey, Bradford. You will learn all about what is involved and will have the opportunity to develop your skills and knowledge.
- Wage
- £14,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday- Friday, 9.00am- 5.00pm, with Saturday shift on a rota basis.
37 hours 30 minutes a week
- Possible start date
-
Saturday 1 March
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The successful candidate will:
- Assist with incoming calls and make outbound calls to our vendor and prospective tenants
- Recommend new properties to prospective tenants
- Book viewings
- Support the team by providing administrative support
Where you’ll work
47 Station Road
Leeds
LS15 8DT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NATIONAL BUSINESS COLLEGE LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
You will work towards a Level 2 Customer Service Practitioner apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield or via Teams.
More training information
This role requires someone that holds a full driving licence and has access to their own vehicle.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this company
William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.
After this apprenticeship
Opportunity to become a negotiator or administrator.
Ask a question
The contact for this apprenticeship is:
NATIONAL BUSINESS COLLEGE LIMITED
Keely Carleton
keely@nationalbusinesscollege.co.uk
+441484430433
The reference code for this apprenticeship is VAC1000298821.
Apply now
Closes in 8 days (Saturday 15 February at 11:59pm)
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