Reception & Administration Assistant Apprentice

Summary

First point of contact for general enquiries. You will also be required to undertake a range of administration duties, provide a warm and professional service including operating the switchboard and welcoming visitors.

Wage: £14,976 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 8:00am - 3:45pm, Monday - Thursday. 8:00am - 3:30pm, Friday, with 30-minutes unpaid lunch.
36 hours a week
Possible start date: Monday 3 March
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Using the school’s management information system
Photocopying, filing and general office duties
Answer all incoming calls & relay messages to staff & students as and when required
Meet & greet visitors
Deal with general queries from staff, students, parents & visitors
Dispatching & receiving mail and distributing around the pigeonholes
Assist in the preparation of large mail shots & preparation of materials for events
Respecting confidential issues linked to home/students/teachers/academy work

Where you’ll work

Spur Road

Edgware

Middlesex

HA8 8DE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Standard qualification
End Point Assessment

Requirements

Essential qualifications

Other in:

English (grade A* - C / 9 - 4)
Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Excellent Communication Skills
Good Microsoft Office skills
Good written & verbal skills
Friendly personality
Team player
Confident telephone manner

Other requirements

This is a full-time position, normal annual leave entitlement that will need to be taken within school holiday time. Some hybrid working available during school holidays

About this company

Samir Benmakhlouf Ph.D. the Founder and CEO of London Academy. With over 25 years of professional experience in the technology industry in the US, Africa, GCC, Samir brings hands on experience of working in global markets and studying in some of the world’s most innovative countries. Prior to London Academy, Samir held multiple leadership positions at Microsoft over 14 years, namely as General Manager in Algeria, Bahrain and Morocco. He holds a Bachelor’s degree in Industrial Engineering, a Master’s and a Ph.D. in the same field in the United States. I personally welcome you to London Academy. As a parent, I know that choosing a school is one of the most important decisions you make for your child. Knowing this, I understand that you put a great deal of trust in the school and its faculty and staff. It is my mission to make sure the trust is reflected in two ways. One that your child is well cared for and nurtured while at school. Secondly, that the quality of teaching and learning that is offered is up to the international standard that every parent wants for his or her child. Achieving this, is at the heart of our mission as a school.

https://www.londonacademy.org.uk (opens in new tab)

After this apprenticeship

Possibility to progress to a permanent role on completion of a successful apprenticeship.

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

07580997408

The reference code for this apprenticeship is VAC1000298819.

Apply now

Closes in 20 days (Tuesday 25 February at 11:59pm)

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