Apprentice Customer Service Assistant

Summary

This is a great opportunity for a Customer Service Apprentice to work alongside the pharmacist. You will be assisting with dispensing medicines and dealing with customers on a daily basis. The pharmacist will also support you with in-house training and progress onto other courses with your progression.

Wage: £12,987 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday - Friday; 9.00am - 6.30pm. Saturday; 9.00am - 12.30pm (Breaks to be confirmed).
37 hours a week
Possible start date: Monday 17 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is an exciting opportunity within a busy local chemist for an Apprentice Retail/Customer Service Assistant.

The duties will include:

General retail duties
Serving customers
Answering incoming calls
Assisting with dispensary
Assembling prescriptions
Keeping stock up to date
General cleaning duties

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your role within the organisation and the overall business.

Where you’ll work

Hughes Chemist

Madeley Road

Havercroft

Wakefield

WF4 2JD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off-the-job training as a requirement
End-Point Assessment (EPA)

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Desirable qualifications

GCSE or equivalent in:

IT (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative
Non judgemental
Patience
Good attendance record

Other requirements

This apprenticeship wage is above the NMW for apprentices and will be monitored on a regular basis where the apprentice is progressing within the role. The apprentice will be expected to work alternate Saturday mornings, but will have a morning off during the week to compensate for this.

About this company

As a leading European network of independent pharmacies, Alphega Pharmacy prides itself on the role it plays in your local community. Our friendly, professional Pharmacy team takes the time to understand your health and wellbeing needs before offering solutions or advice. And we’ll always explain things in a simple and helpful way. Today we have more than 1000 member pharmacies across the UK and stores in nine European countries. Our aim is to improve the health and wellbeing of communities by delivering a future vision for independent community pharmacy. We believe that the value of pharmacists lies in being a provider of advice, services, and medicines.

https://www.alphega-pharmacy.co.uk/about (opens in new tab)

After this apprenticeship

Great prospects for progression to a permanent Assistant role for the right candidate
Other qualifications can be obtained on the progression of the apprenticeship programme, which may include pharmacy-related qualifications
In house National Pharmacy Association Medicines Counter Dispensing Course, will be included after a 6 month on programme period
Future years pharmacy technicians' course availability

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Mandy Hodson

mandy@cmsvoc.co.uk

01924 614523

The reference code for this apprenticeship is VAC1000298642.

Apply now

Closes in 16 days (Monday 17 February at 11:59pm)

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