Apprentice Pharmacy Assistant

Summary

As a Pharmacy Assistant, you will work alongside Pharmacy Technicians, under the supervision of a registered Pharmacist, at your local pharmacy shop. You will be helping to maintain stock levels, ordering items for use within a department, plus more.

Wage: £14,526.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Shift patterns between our operational hours of Monday - Friday, 8.00am- 6.00pm, Saturday, 9.30am- 12.30pm (you will be required to work every alternative Saturday).
37 hours a week
Possible start date: Sunday 27 April
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Dispensing of medication to patients
Over-counter sales of non-prescription medication
Check and monitor prescription slips
Health & safety responsibility
Stock rotation
Use of pharmacy software
Data entry relating to medication
Labelling and dispensing
Accuracy and attention to detail
Working within a team environment

Where you’ll work

Woodroyd Centre

Woodroyd Road

Bradford

BD5 8EL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
End Point Assessment
Level 2 Functional Skills in maths and English
Delivery method and location of training to be confirmed

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative

About this company

Your health is of your utmost importance – and it’s ours too! As experts in pharmaceutical dispensing, we’re able to cater to your individual needs. At our pharmacy, Woodroyd Pharmacy, in Bradford, West Yorkshire, we utilise our wealth of knowledge and experience within the industry to provide an unrivalled service. Having established our business in 2006, we take pride in being customer focussed. Providing a friendly service at all times, we are regulated by the General Pharmaceutical Council. As one of the biggest pharmacies within the area, we are also located near to three large GP practices. Thanks to this, you can rest assured knowing that we’ll able to cater to your needs.

After this apprenticeship

Pharmacy Technician Level 3 apprenticeship
A permanent position within the organisation

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Dawn Greenwood

dawn.greenwood@junipertraining.co.uk

The reference code for this apprenticeship is VAC1000298544.

Apply now

Closes on Tuesday 22 April 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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