Apprentice Pharmacy Counter Assistant
UNITY PHARMACY
SCUNTHORPE, DN16 3LG
Closes in 5 days (Friday 14 February at 11:59pm)
Posted on 23 January 2025
Contents
Summary
Would you like to begin an exciting new career as an apprentice Pharmacy Counter Assistant. Well this may be the opportunity for you to join a team who will support you to thrive and develop a career. We are looking for an enthusiastic team player who is self-motivated and has a genuine interest in the pharmacy sector.
- Wage
- £11,648 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Saturday, Rota working 5 out of 7 days.
open 8am-6.30pm
35 hours a week
- Possible start date
-
Monday 3 March
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Responsibilities will include:
-Safely distributing prescriptions to customers
-Answering the phone to patients
-Responding to customer queries
-Cash handling and cash up
-Selling over the counter medicine with care and accuracy
-Working in a small team
-Ordering, receiving and managing stock in the dispensary
-Providing a professional services
-Maintaining the professional appearance of the pharmacy
Where you’ll work
CAMBRIDGE AVENUE MEDICAL CENTRE
SCUNTHORPE
DN16 3LG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WEBS TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
During your Customer Service Practitioner Standard apprenticeship programme you will receive training both off and on the job. You will be required to attend online training as well as face to face within your workplace. You will learn the underpinning knowledge of Customer Service, you will use a wide range of skills whilst you complete your training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.
Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team.
If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.
Requirements
Desirable qualifications
GCSE in:
- English (grade C/4)
- Math (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Other requirements
The apprenticeship hours are on a rota basis and they must be able to work between the hours of 8am-6.30pm and available on Saturdays as required.
About this company
Located within Cambridge Avenue Medical Centre, Cambridge Avenue, Scunthorpe, DN16 3LG, we are dedicated to providing convenient access to quality healthcare. We provide a wide range of innovative, high quality services and products to meet the needs of our customers. We believe in support our customers and empowering them to make decisions about their health and wellbeing by providing expert advice and information. We provide a range of private and NHS services. Our pharmacy is well equipped to provide health care services with specially designed consultation room and highly trained staff.
https://unitypharmacy.co.uk/ (opens in new tab)
Company benefits
- Onsite parking - Uniform
After this apprenticeship
Advanced Apprenticeship at Level 3 Customer Service or in Team Leading and Supervision.
Progression within the organisation to include more responsibility and wider range of work.
Ask a question
The contact for this apprenticeship is:
WEBS TRAINING LIMITED
Emma Dougan
e.dougan@webstraining.com
01159677771
The reference code for this apprenticeship is VAC1000298183.
Apply now
Closes in 5 days (Friday 14 February at 11:59pm)
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