Customer Service Apprentice

JUST INSURANCE AGENTS LTD

SUNDERLAND, SR1 2QF

Closes in 16 days (Friday 21 February at 11:59pm)

Posted on 23 January 2025

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Summary

A great opportunity to join the team at an Award-Winning Travel Insurance Broker. As a business, we fully support Apprenticeships. Since 1999, we have become one of the UK’s most trusted Travel Insurance providers, helping more than a million passengers get the cover they need to fulfil their travel ambitions.

Wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

Quarterly Bonus available, totalling an additional £1,000 over the first 12 months.

Training course
Customer service practitioner (level 2)
Hours
Week 1: Monday to Friday 9am to 5pm Week 2: Monday to Thursday 10am to 6pm, Friday 9.30am-5.30pm. No weekends.

37 hours 30 minutes a week

Possible start date

Monday 3 March

Duration

1 year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Inbound calls with direct customers / wholesale brokers
    Administration tasks including maintaining diary system, dealing with mail from customers/businesses, printing.
  • Data Input 
  • Email Handling
  • Live Chat

Where you’ll work

VICTORIA HOUSE

TOWARD ROAD

SUNDERLAND

SR1 2QF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PENSHAW VIEW TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

  • Customer Service Practitioner Level 2 (GCSE) Apprenticeship Standard

 

Requirements

Essential qualifications

GCSE in:

  • English & Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Creative
  • Patience

About this company

Just Insurance Agents Limited (JIAL) is a Travel Insurance specialist, offering tailored products and schemes direct to consumer, via third party affiliates and wholesale, via a network of insurance brokers. Established in 1999 and insuring more than one million people in that time, we have relationships with multiple insurers and operate a suite of brands that provide solutions and services to our direct customers and commercial partners across the UK. We are proud to be a Pride 365 Certified Partner.

http://www.jial.co.uk (opens in new tab)

Company benefits

• Bonus Scheme • City Centre location • Staff Discount

After this apprenticeship

  • At Just Insurance Agents Ltd we have two main departments within the business. 
  • Just Travel Cover (JTC), dealing directly with customers, assisting them in securing suitable travel insurance to fulfil their travel dreams.
  • Apprentice > Sales/Customer Service Agent
  • Aneevo is our wholesale department where our team work closely with our insurer and broker partners. 
  • Apprentice > Broker Administration 
  • We encourage continuous learning and development and support staff who want to achieve further qualifications following their Level 2.

Ask a question

The contact for this apprenticeship is:

PENSHAW VIEW TRAINING LIMITED

Danielle BIRCH

danielle.birch@penshawview.co.uk

07852254967

The reference code for this apprenticeship is VAC1000298181.

Apply now

Closes in 16 days (Friday 21 February at 11:59pm)

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