Ref CS07 Apprentice Shipping Specialist (Customer Service)

Summary

To learn all aspects of shipping and freight forwarding in order to deliver first class customer service. This could develop into finance or sales as the apprenticeship develops.

Wage: £14,716 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday- Friday 9.00 to 5.00pm
37 hours 30 minutes a week
Possible start date: Monday 3 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will initially be focussed on customer service. This is key to the growth of the business. Over the term of the apprenticeship all aspects of domestic and international shipping will be learnt thus becoming a shipping expert.

Initial daily duties will include:

Answering inbound customer calls and emails
Tracking shipments
Booking shipments
Making outbound call to carriers e.g. DHL, FedEx
Providing / following up quotes
General admin & sales support
Desired Skills
Excellent IT skills
Good written and oral skills
Desired Personal Qualities
Confident
Team player

Where you’ll work

Office 9, Block B1

Chorley Business & Technology Centre

Euxton Lane, Euxton

Chorley

PR7 6TE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RUNSHAW COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

More training information

Training is provided by Runshaw College

EPA (End Point Assessment) – Towards the final few months of the apprenticeship you will complete your End Point Assessment. This includes a knowledge test, portfolio-based interview and a project/improvement presentation. All assessment methods will be conducted and graded by an independent EPAO.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working

About this company

InXpress Preston are part of a global network of offices providing discounted shipping services—parcels, pallets, freight, sea, road or air. Backed up by exceptional customer service InXpress Preston is delivering year-on-year growth and has ambitious plans for the future.

https://gb.inxpress.com/locations/preston/ (opens in new tab)

After this apprenticeship

Progression to Level 3
Specialise in sales, customer service or finance

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

Hayley James

james.h2@runshaw.ac.uk

The reference code for this apprenticeship is VAC1000298153.

Apply now

Closes in 15 days (Friday 21 February at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents