Field Engineer Apprentice (TDM Group Limited)

Summary

To provide 1st and 2nd line support and to help deliver projects onsite at our client-partner sites. You will be required to play an active role in the team, remain flexible to support others in busy periods and be prepared for working long periods away from home. Long journey times may also be involved.

Wage

£18,000 a year

Minimum wage rates (opens in new tab)

Salary: £18,000-£20,000

Training course

Information communications technician (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

40 hours a week

Possible start date

Monday 31 March

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a Field Engineer Apprentice you will:

Configuration - all aspects of desktop/server hardware installation and builds, delivery to client-partner environment.

Working in data centres to install new rack, servers, storage and network devices
Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
Resolving first-line user support requests onsite and over the phone
Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
Work as part of a team to deliver projects

Where you’ll work

TDM
Shoreham Road East, London Heathrow Airport
Hounslow
TW6 3UA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintain system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Good hardware knowledge
Windows & MAC operating system
Mobile devices
Enthusiastic about IT
Effective team player
Written communication skills
Versatile and adaptable

About this company

TDM Group Ltd was formed in 1997 and has evolved into a Managed Business IT Services provider, which means we combine our technical know-how with strong business acumen to consider the impact technology has on our client-partners’ entire organisation. We work collaboratively with our client-partners to help them harness technology’s potential to act a business enabler.

After this apprenticeship

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Sean Hove

Sean.Hove@estio.co.uk

0113 3500 333

The reference code for this apprenticeship is VAC1000298055.

Apply now

Closes in 10 days (Monday 24 March at 11:59pm)

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