Customer Service Apprentice

ACORN MOBILITY SERVICES LTD.

West Yorkshire, BD20 6RB

Closes in 24 days (Saturday 1 March)

Posted on 23 January 2025

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Contents

Summary

We are offering a Customer Service Apprenticeship at our Head Office in Steeton, West Yorkshire, where you can gain valuable experience while studying at college. With this apprenticeship, you will develop essential skills, work alongside a supportive team, and contribute to delivering excellent customer service.

Wage
Competitive

Minimum wage rates (opens in new tab)

Your hourly rate is £8.00 P/H.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8:30am to 5.00pm.

40 hours a week

Possible start date

Saturday 15 March

Duration

1 year 3 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
  • Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend.
  • Ensuring all breakdown calls are attended to within a 24hr period.
  • Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor.

Where you’ll work

Telecom House Millennium

Business Park Station Road

Steeton Bradford

West Yorkshire

BD20 6RB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Mathematics (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Microsoft Word
  • Microsoft Excel

Other requirements

The Ideal Candidate: Has good working knowledge of Microsoft Word and Excel. Has good attention to detail. Excellent written and verbal communication skills.

About this company

At Acorn Stairlifts, our mission is to be the world’s best stairlift provider. Our British-built stairlifts fit to the stairs, not the wall, so there is no messy and disruptive structural work, or drilling into masonry and plaster. All of Acorn's stairlifts have been independently tested and certified to comply with the newest European safety standard for stairlifts. Our industry-leading innovations have helped win a string of awards, including the prestigious Ease-of-Use commendation from the Arthritis Foundation.

https://www.acornstairlifts.co.uk/ (opens in new tab)

Company benefits

Induction and training programme Investors in People award Healthcare and pension provisions Free on-site parking Cycle to work scheme Company Events On site Canteen (Subsidised food) Gym Membership discounts Health & wellbeing programme

After this apprenticeship

  • Potential full-time postition upon completion of apprenticeship. 

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

Emmie Brown

emmie.brown@keighleycollege.ac.uk

The reference code for this apprenticeship is VAC1000298008.

Apply now

Closes in 24 days (Saturday 1 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.