Human Resources Apprentice

Summary

Do you enjoy supporting others and tackling complex challenges? Do you have a passion for solving problems and finding solutions? If so, this could be the perfect apprenticeship role for you! You will become a key part of our Transpennine Route Upgrade (TRU) Human Resources team, supporting the delivery of the TRU People Plan and HR Strategy.

Wage: £20,500 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday to Friday, hours between 08.30am and 5.00pm. Hybrid working, with a minimum of 3 days in the office.
40 hours a week
Possible start date: Sunday 1 June
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Daily tasks will involve supporting colleagues across TRU with a wide range of HR matters throughout all stages of the employee lifecycle. This will include:

Assisting with recruitment
Data reporting
Data analysis
Assisting with performance management
Assisting with organisational change

Where you’ll work

George Stephenson House

Toft Green

York

YO1 6JT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YORK COLLEGE

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

You will attend York College on a day release basis (one day per week during term time), and will receive training in the workplace for the remainder of your weekly contracted hours.

Requirements

Essential qualifications

GCSE in:

3 other subjects (grade 4/C)
English (grade 4/C)
maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

At Network Rail, we're dedicated to keeping psasengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. The Transpennine route upgrade (TRU) is a £10.7 billion programme of activities that is improving the railway between York and Manchester. This key 76-mile transpennine railway serves 23 stations, crosses over and dips under 285 bridges and viaducts, passes through 6 miles of tunnels, and crosses over 29 level crossings.

https://thetrupgrade.co.uk/ (opens in new tab)

Company benefits

75% discount on leisure travel and season tickets.

After this apprenticeship

There will be opportunities for ongoing employment for new entrants to Network Rail.

Ask a question

The contact for this apprenticeship is:

YORK COLLEGE

apprenticeships@yorkcollege.ac.uk

01904 770368

The reference code for this apprenticeship is VAC1000297778.

Apply now

Closes in 20 days (Friday 28 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply via the link to the Network Rail careers website.

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