Level 2 Customer Service Practitioner Apprenticeship

Summary

Mayfield Medical Group are proud to announce an exciting opportunity for a keen and motivated individual to become a vital part of their reception team! As a Medical Receptionist, you will be the first point of contact for patients, playing a crucial role in ensuring their experience with Mayfield Medical Group, is positive and welcoming.

Wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 08:30 - 18:00 (One half day designated)
37 hours 30 minutes a week
Possible start date: Monday 3 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meet and greet patients / visitors face to face and via telephone 
Book patients in on arrival and organise appointments electronically
Signpost patients to relevant services
Receive telephone calls, diverting them to the relevant person
Take and record messages in the relevant book for all staff including attached staff
Choose and book referrals
Sign patients up to online access services
Process temporary residents, new patients etc. 
Record home visits, extracting patient information from the computer for the GP’s
Read code all relevant information
Issue repeat prescriptions electronically and manually, updating the patient’s record
Stamp and distribute incoming mail
Accept cash for reports, sick notes etc issue receipts and record incoming cash against the serial number
Opening and locking the building
Ensure the building is secure at all times and that every evening all windows and doors are locked and checked
Replenish stocks in GP’s rooms
General housekeeping duties

Where you’ll work

MAYFIELD MEDICAL CENTRE

PARK ROAD

JARROW

TYNE AND WEAR

NE32 5SE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GATESHEAD COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Team working
Initiative

About this company

Mayfield Medical Group is a dynamic and bustling General Practice with a patient base of 9,300 individuals. The practice provides high-quality healthcare services to the diverse community. Mayfield Medical Group are proud to dedicate their commitment to patient care, innovation, and continuous improvement.

After this apprenticeship

Progression for the right candidate

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC1000297593.

Apply now

Closes in 11 days (Tuesday 11 February)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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