Business Administration Apprentice (Salary £21,840)

Summary

This is an exciting opportunity to join one of the largest national law firms in the UK. You will be supporting the busy Personal Assistant Team acting as one of the key communication routes with clients and other areas of the business (especially Group Services).

Wage: £21,840 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday from 9:00am to 5:00pm with the potential to work flexibly
35 hours a week
Possible start date: Monday 8 September
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This business administration apprentice role is designed to teach valuable administration skills, and give you experience of working in a busy office.

Your main responsibilities within the department will include the following:

Support the delivery of high levels of client communication
Providing support wherever possible across the team and clients by dealing with queries and enquiries and ensuring Partners and fee earners are able to respond to queries from clients and other parties
The role must ensure that the fee earners are able to focus their time on activity which increases revenue by coordinating all other activities and taking responsibility for delivering consistency across the Group
Support fee earner email management, ensuring emails are filed in the relevant electronic system in accordance with procedures, processes and policies
Manage fee earner diaries via the electronic calendar system.
Ensuring accurate information is included
Arrange conference calls, follow procedures to book meeting rooms and video conferences when required and cancel those as soon as possible if arrangements change
Ensuring that room bookings are made with sufficient information to enable Reception to have full details; use the appropriate room booking form to do this
Book travel arrangements and accommodation in accordance with our policy
Prepare agenda for meetings, collate papers for meetings ahead of the meeting in a timely manner, take minutes of meetings and produce those minutes as soon as possible after the meeting
Coordinate an efficient and accurate billing process and support fee earners with providing the right level of information to clients to ensure swift payment of invoices. Liaise with our Finance Team in the delivery of this. Undertake regular reviews of matter lists with fee earners to ensure high levels of financial hygiene
Support our Group Sales & Marketing Team in the hosting of events in the relevant location or events in connection with Business Legal Services and/or Private Wealth
Undertake file opening procedures ensuring all aspects of the process are completed including all compliance checks, creation of letters of engagement and, where relevant, completion of the pricing and resourcing model
Work collaboratively with your Personal Assistant colleagues within your location and across the Group to provide a seamless and efficient, top-quality service to the business
Maintain email distribution lists; ensuring they are kept up to date
Ensuring relevant pages of the intranet for your location, team, departments and kept up to date

Company Benefits:

25 days annual leave, with the opportunity to buy additional leave
Two fundraising days in a year to give back to the community (fully paid!)
Westfield Health membership, offering discounted leisure and travel and refunds on medical services
A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you
Their social responsibility programme is fundamental to who they are

Where you’ll work

Newcastle

NE1 4TD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAMAR LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

5 x GCSE including English and maths (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Initiative

Other requirements

***WE RESERVE THE RIGHT TO CLOSE THE ADVERT EARLIER SHOULD WE RECEIVE AN UNPRECEDENTED NUMBER OF APPLICATIONS***

About this company

Irwin Mitchell are legal experts with a difference. As well as offering a full-range of legal services to individuals and businesses, they also support people with their finances, wealth and asset management. Irwin Mitchell focus on what really matters; their clients, colleagues and communities. They work with our clients, and take the time to understand what matters most to them. Irwin Mitchell call it ‘expert hand, human touch’.

https://www.IrwinMitchell.com (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There are excellent prospects for you when you complete your apprenticeship with Irwin Mitchell. You may wish to apply for other opportunities within our organisation.

Ask a question

The contact for this apprenticeship is:

DAMAR LIMITED

Sabina Adam

Sabina.Adam@damartraining.com

07566 289 979

The reference code for this apprenticeship is VAC1000297581.

Apply now

Closes in 17 days (Monday 17 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Contents