Business Administrator Apprentice

Summary

Supporting and engaging with different parts of the organisation and interacting with internal or external customers. Providing an overall administration support service to VolkerHighways Ltd.

Annual wage

£18,720 a year

Minimum wage rates (opens in new tab)

Annual salary review

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8am to 5pm.

40 hours a week

Possible start date

Saturday 22 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Distribution of post – incoming and outgoing
Handling incoming telephone calls
Entering data into Site Waste Management Plan
Ordering material, including telephone orders for collection
Cancelling orders
Inputting orders into 4PS
Weekly reports for materials and fuels
Liaising with Client
Booking meeting rooms
Workspace administration
Maintaining vehicle service schedule
Maintaining vehicle defects, checks and filing
General office duties – laminating, binding, filing etc
Coding invoices
Processing Delivery Tickets (Checking and Matching)
Assist with permitting
Producing service plan packs for operational gangs/staff
Other duties as required

Where you’ll work

VolkerHighways

Compounds 6 & 7

Axe Road

Bridgwater, Somerset

TA6 5LN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRIDGWATER AND TAUNTON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business administrator L3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Initiative
Proactive
Multi-tasking

Other requirements

This Job Description is not exhaustive and staff will be required to undertake duties other than those listed. Previous experience in an office environment is ideal.

About this company

VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts. We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities. We are part of the VolkerWessels UK group with over 4,000 people working on around 200 projects across the UK.

http://www.volkerhighways.co.uk (opens in new tab)

After this apprenticeship

People are the heart of everything we do, and we are constantly looking for ways to invest in and develop our teams and their career paths. We are dedicated to the development of our apprentices and will support you throughout your journey. Progression to higher level apprenticeships will be discussed once you have successfully completed your Level 3 programme.

Ask a question

The contact for this apprenticeship is: