Business Support Assistant Apprenticeship

Summary

We are looking to recruit an individual who will primarily be involved in ensuring the smooth running of the back office and business support functions. This is a vital support role to the HR & Business Support Departments and will require someone with a pragmatic and solution-driven personality.

Wage: £15,704 a year
Minimum wage rates (opens in new tab)
Training course: Chartered manager (degree) (level 6)
Hours: Standard hours are 8:30 am to 5:00 pm, with an early finish at 4:30 pm on Fridays. Days TBC.
40 hours a week
Possible start date: Monday 1 September
Duration: 4 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General office management (all offices)
Conducting research to support business planning decisions
Reviewing and improving company procedures
Supporting the HR department with ad hoc tasks
Regional recruitment
Monitoring and supporting apprenticeship programs
Providing IT support for all offices
Liaising with external IT consultants
Researching and implementing new technology systems
Managing software licensing, subscriptions, and domains
Monitoring and maintaining internal documentation
Assisting with legal and compliance tasks for the organisation

Where you’ll work

JLES HOUSE

HIGHER GREEN LANE

ASTLEY

TYLDESLEY

M29 7HQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MANCHESTER METROPOLITAN UNIVERSITY

Your training course

Chartered manager (degree) (level 6)

Equal to degree

Course contents

Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
Managing budgets, controlling expenditure and production of financial reports
Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Your training plan

Chartered manager (degree) Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English Language and Maths (grade 4)

Desirable qualifications

A Level in:

Any subject - 104 Total UCAS Points (grade B)
Any subject - 104 Total UCAS Points (grade C)
Any subject - 104 Total UCAS Points (grade C)

BTEC in:

Any subject - 104 Total UCAS Points (grade D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills

About this company

JLES Group, established in December 2004, is a nationwide group of businesses offering civil engineering & infrastructure solutions to the housebuilding industry. Our mission is to address the adoption issues faced by housebuilders across the UK, whilst creating a positive experience for all our stakeholders including employees, clients, residents, and the general society.

https://www.jlesgroup.com/ (opens in new tab)

Company benefits

In addition to a competitive salary, there are other benefits including your birthday off, annual trips, and private healthcare.

After this apprenticeship

As a young dynamic forward-thinking company, we offer excellent career development prospects for those eager to further their career.

Ask a question

The contact for this apprenticeship is:

JLES GROUP LTD

Alicia Hall

apprenticeships@jlesgroup.com

08448797131

The reference code for this apprenticeship is VAC1000296846.

Apply now

Closes on Friday 1 August

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