Customer Service Apprenticeship

Summary

We are seeking an enthusiastic, motivated individual to join our team as a customer service apprentice. You will work in the heart of the beer and wine wholesale sector, assisting with day-to-day operations. Opportunity to gain hands-on experience in a busy, customer facing environment, all while being part of an established and successful company.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: You will work Monday to Friday, 8:30am to 5:00pm, and have 30 mins for lunch. You will work 1 Saturday a month. Saturdays normally finish about 2:30 but a full day is credited, getting paid for it or a day in lieu.
40 hours a week
Possible start date: Saturday 15 February
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Taking orders over the phone and by email
Resolving customer queries by phone and email
Accurately entering orders on the system
Helping resolve stock issues

Where you’ll work

POTTERS FARM

BRYN ROAD

ASHTON IN MAKERFIELD

WIGAN

WN4 8AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

4 days in the work place
1 day at college for day relase

Requirements

Essential qualifications

GCSE in:

English (grade 3)
Math (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Logical
Team working
Initiative
Non judgemental

About this company

Bartons is a national, family run, wholesaler of beer, wines and spirits. As we open our third depot in Huddersfield we are looking to add an accounts apprentice to our head office team in Wigan. We pride ourselves on our team-oriented approach and are excited to bring on an apprentice who shares our passion for both the industry and professional development.

After this apprenticeship

On successful completion of the apprenticeship we hope to offer the right candidate a full-time position.

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

Gabriella

g.may@wigan-leigh.ac.uk

The reference code for this apprenticeship is VAC1000296542.

Apply now

Closes in 9 days (Thursday 30 January at 11:59pm)

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