Apprentice Business Administrator

Summary

As a business administrator you will be an integral part of our dedicated team. You will play a crucial role in supporting the efficient operation of our business and upholding our commitment to delivering exceptional service to our customers.

Annual wage

£14,144 a year

Minimum wage rates (opens in new tab)

Overtime may be available and will be paid at agreed rate.

Training course

Business administrator (level 3)

Hours

Monday – Friday 8.00am – 4.00pm with 30 minutes lunch.

40 hours a week

Possible start date

Monday 10 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist in the day-to-day running of the centre and distribution of service calls
Communicating with service engineers providing job details and customer requirements
Maintain good working relationships with customers
Follow up with customers to obtain outstanding works order numbers
Supervise office operations by handling administrative tasks efficiently and maintaining a high level of organisation
Fulfil an administrative support role for the Accounts Team
Type and computerise documents, correspondence, and reports as needed
Support organisational tasks such as scheduling engineer rotas, coordinating meetings, and maintaining office supplies
Provide clerical support including data entry, filing, and document management
Utilise Microsoft 365 Suite for various office-related tasks
Demonstrate excellent phone etiquette when communicating with internal and external stakeholders

Where you’ll work

269A

QUEENSWAY SOUTH

TEAM VALLEY TRADING ESTATE

GATESHEAD

NE11 0SD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GATESHEAD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards the Level 3 Business Administrator apprenticeship standard with Gateshead College.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/4-9)
Maths (grade A*-C/4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Willingness to learn
Good timekeeping
Flexible in approach to work
Growth mindset

About this company

Pirtek's mission is to provide the fastest and most convenient service available, 24 hours a day, 365 days a year. Pirtek Tyne & Wear offers a comprehensive range of fluid transfer solutions to industries including Agriculture, Automotive, Construction, Defence, Manufacturing, Pharmaceutical and Utilities. With fully equipped mobile service units and a stocked trade counter, Pirtek ensures an efficient, professional and quality service.

After this apprenticeship

Possible progression to advanced apprenticeship or full time employment – for the right candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COLLEGE

Gabrielle Coates-Bassi

apprenticeships@gateshead.ac.uk

The reference code for this apprenticeship is VAC1000296538.

Apply now

Closes in 16 days (Friday 31 January at 11:59pm)

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