Network Engineer Apprenticeship Level 4
Labyrinth IT Solutions
YEOVIL, BA22 8UY
Closes on Friday 28 February
Posted on 16 January 2025
Contents
Summary
This apprenticeship provides you with the opportunity to work alongside a well established local IT company, Labyrinth Computers, to complete the Level 4 Network Engineer Apprenticeship with. You will be working on a busy helpdesk with opportunities to branch out into specific areas of interest.
- Annual wage
- £18,000 a year
- Training course
- Network engineer (level 4)
- Hours
-
Monday to Friday, 08:45am - 17:15pm
40 hours a week
- Possible start date
-
Monday 3 March
- Duration
-
2 years 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Working with remote clients on helpdesk
- Fixing client issues
- Provisioning new licenses for customers and installing on their machines
- Workshop Repairs
- Server configurations, routers and firewalls
- Understanding and meeting clients needs for stress free and responsive IT support
Where you’ll work
UNIT 3
LUFTON HEIGHTS COMMERCE PARK
BOUNDARY WAY
YEOVIL
BA22 8UY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
YEOVIL COLLEGE
Your training course
Network engineer (level 4)
Equal to higher national certificate (HNC)
Course contents
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
Your training plan
The apprenticeship training is delivered through a combination of workplace learning and monthly virtual masterclasses. This training will teach you the knowledge, skills and behaviours set out in the Network Engineer standard. On completion, the apprentice will receive Network Engineer L4 qualification.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 9 – 4 / A* - C)
- Maths (grade Grade 9 – 4 / A* - C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone conversation with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.
About this company
Labyrinth IT Solutions is a client-focused IT support provider with over 20 years of experience. We specialise in creating secure and customised computer systems for businesses, homes, schools, and non profit organisations in Somerset and the South West. Our Yeovil-based Head Office ensures high-performance systems with swift response times, delivering friendly and expert technical services. With a client retention rate of over 95%, we prioritise understanding and meeting our clients' needs for stress-free and responsive IT support.
After this apprenticeship
Labyrinth Computers are looking for an ambitious individual, who after completion of their apprenticeship, will continue with the business assisting the company to grow and continue cultivating long term client relationships.
Ask a question
The contact for this apprenticeship is:
YEOVIL COLLEGE
Gabrielle Cobner
studentrecruitment@yeovil.ac.uk
01935845380
The reference code for this apprenticeship is VAC1000296525.
Apply now
Closes on Friday 28 February
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