Apprentice Library Assistant

Summary

To assist in the provision and promotion of high-quality library and knowledge services for all Trust staff and students on placement at South Tees Hospitals NHS Foundation Trust. Based at the James Cook University Hospital library but working across site at the Friarge Hospital library providing administrative and customer support.

Annual wage: £24,071 a year
Minimum wage rates (opens in new tab)
Training course: Library, information and archive services assistant (level 3)
Hours: Monday to Friday, 7.5 hours a day (e.g. 8.30am - 4.30 pm).
37 hours 30 minutes a week
Possible start date: Tuesday 1 April
Duration: 2 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Based at James Cook University Hospital Friarage Hospital but working across site at Friarage Hospital.
They will be the first point of contact for the library service, providing a comprehensive range of issue desk duties, giving assistance to users to find the information resources.
They need to answer a range of enquiries referring more complex enquiries to other library staff as appropriate.

Where you’ll work

JAMES COOK UNIVERSITY HOSPITAL

MARTON ROAD

MIDDLESBROUGH

CLEVELAND

TS4 3BW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STOCKTON-ON-TEES BOROUGH COUNCIL

Your training course

Library, information and archive services assistant (level 3)

Equal to A level

Course contents

Interpret and implement policy, e.g. communicating clearly the basic copyright restrictions and reasons for not sharing personal data
Undertake regulation and compliance checking, e.g. in order to ensure data protection is not breached
Solve user problems in a range of situations using their knowledge and interpretation
Use information management processes to store, manage and retrieve records and data to support collaboration, exploitation and the organisation’s Information Management (IM) practices
Describe and arrange material/resources, by observing and applying identified cataloguing standards in order to create online catalogues and other finding aids to meet users’ needs
Employ information retrieval techniques to identify and use relevant media and systems, e.g. searching online databases, catalogues or physical stores, and EDRMS (electronic document record management systems)
Perform preservation (analogue/physical and digital) practices to keep collections physically safe using institutional/sector guidelines, and supporting work that provides digital access by creating alternatives that meet a range of user requirements
Use enquiry techniques to clarify and meet users’ information requirements and manage expectations, e.g. by signposting to alternative resources and providing solutions
Develop knowledge sharing with users, cultivating an environment where knowledge is freely shared and sought within a ‘safe’ environment, including online solutions
Use relevant approaches to learning support to contribute to the development of learning activities for different audiences to enhance knowledge and literacy, e.g. reader development
Select and use appropriate tools and technologies to support users in researching and disseminating information, e.g. databases, search engines, digital libraries, repositories and social media
Develop information and digital skills to support users to identify, find, access and evaluate information, to share knowledge and to promote self-help
Demonstrate information sharing by contributing to learning activities for specific audiences, e.g. inductions and events, catering to a variety of levels of knowledge and understanding
Use promotion techniques for resources so that users and potential users are aware of their value, impact and benefit, e.g. by curating collections and displays in effective ways, undertaking outreach activities to guide users to achieve independence in their use of information
Implement the organisation’s collection management policy, e.g. through identifying stock that should be acquired and that which is no longer used or needed, and relegating or removing these appropriately
Develop the service by assessing the learning environment and anticipating user needs, e.g. re-organising study/virtual spaces, suggesting improvements to catalogues or web pages
Use teamwork and collaboration to achieve goals, e.g. with stakeholders and partners beyond the organisation
Use information provision to enable users to access materials, e.g. through lending books/artefacts, emailing documents, accessing original archives, signposting links to information
Exercise communication skills - oral, written, presentation, interpersonal, listening, assertiveness (online and face to face)
Interpret and implement policy, e.g. communicating clearly the basic copyright restrictions and reasons for not sharing personal data
Undertake regulation and compliance checking, e.g. in order to ensure data protection is not breached
Solve user problems in a range of situations using their knowledge and interpretation
Use information management processes to store, manage and retrieve records and data to support collaboration, exploitation and the organisation’s Information Management (IM) practices
Describe and arrange material/resources, by observing and applying identified cataloguing standards in order to create online catalogues and other finding aids to meet users’ needs
Employ information retrieval techniques to identify and use relevant media and systems, e.g. searching online databases, catalogues or physical stores, and EDRMS (electronic document record management systems)
Perform preservation (analogue/physical and digital) practices to keep collections physically safe using institutional/sector guidelines, and supporting work that provides digital access by creating alternatives that meet a range of user requirements
Use enquiry techniques to clarify and meet users’ information requirements and manage expectations, e.g. by signposting to alternative resources and providing solutions
Develop knowledge sharing with users, cultivating an environment where knowledge is freely shared and sought within a ‘safe’ environment, including online solutions
Use relevant approaches to learning support to contribute to the development of learning activities for different audiences to enhance knowledge and literacy, e.g. reader development
Select and use appropriate tools and technologies to support users in researching and disseminating information, e.g. databases, search engines, digital libraries, repositories and social media
Develop information and digital skills to support users to identify, find, access and evaluate information, to share knowledge and to promote self-help
Demonstrate information sharing by contributing to learning activities for specific audiences, e.g. inductions and events, catering to a variety of levels of knowledge and understanding
Use promotion techniques for resources so that users and potential users are aware of their value, impact and benefit, e.g. by curating collections and displays in effective ways, undertaking outreach activities to guide users to achieve independence in their use of information
Implement the organisation’s collection management policy, e.g. through identifying stock that should be acquired and that which is no longer used or needed, and relegating or removing these appropriately
Develop the service by assessing the learning environment and anticipating user needs, e.g. re-organising study/virtual spaces, suggesting improvements to catalogues or web pages
Use teamwork and collaboration to achieve goals, e.g. with stakeholders and partners beyond the organisation
Use information provision to enable users to access materials, e.g. through lending books/artefacts, emailing documents, accessing original archives, signposting links to information
Exercise communication skills - oral, written, presentation, interpersonal, listening, assertiveness (online and face to face)

Your training plan

Library, information and Archive Services Assistant Level 3
Training will be Stockton-on-Tees Borough Council Library, Municipal Buildings, Church Road, Stockton-On-Tees, TS18 1LD
Day release weekly

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade Grade A*-C/9-4)

NVQ or SVQ Level 2 or equivalent in:

Business Administration/Customer Service (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Non judgemental

About this company

South Tees Hospitals NHS Foundation Trust is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals. Our workforce of almost 10,000+ provides a range of specialist regional services to 1.5million people.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

If funding is available they may be an opportunity for a permanent contract and a further position.

Ask a question

The contact for this apprenticeship is:

SOUTH TEES HOSPITALS NHS FOUNDATION TRUST

Rebecca Dowson

rebecca.dowson@nhs.net

01642 854820

The reference code for this apprenticeship is VAC1000296491.

Apply now

Closes in 11 days (Wednesday 29 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Apply via the link above. The job reference for the Apprentice library Assistant is 328-CP-6848042. Please note, the advert will close once sufficient applications have been received.

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