Care Home Administration Apprentice

Summary

Weekend role - this role covers a wide range of admin responsibilities and will broaden a skill set. There is a lot of support to ensure the correct applicant will succeed in all aspects of the role. The key object of this role is to provide effective administrative and reception support to the General Manager and Care Home.

Annual wage

£8,561.28 a year

Minimum wage rates (opens in new tab)

Hourly rate will increase upon successful completion of the apprenticeship.

Training course

Business administrator (level 3)

Hours

Hours: 8am to 5pm/9am to 6pm. Lunch: 1 hr unpaid Working days: Saturday and Sunday - every weekend of the month except one weekend (16 hours) which can be worked across 2 weekdays instead.

16 hours a week

Possible start date

Monday 17 February

Duration

1 year 11 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Manage reception desk
Filing
Answering phone calls and directing them to correct departments
First point of contact with relatives
Liaising with professionals’ bodies
Auditing staff files
Contract administration for residents

Where you’ll work

344 London Road

Charlton Kings

Cheltenham

GL52 6YJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training provided by the employer takes place in the work place during usual working hours.

Training provided for the qualification by the apprenticeship training provider takes place during working hours - the meetings would be agreed for the non-weekend working days applicable to this post.

More training information

Rewards Training has 35 years experience of delivering high quality training and support for apprentices in relation to their goals. The training is delivered remotely, 1-1, via Teams. The trainer meets with the apprentice every 4-6 weeks approximately.

If the successful applicant has not yet achieved Level 2 maths and/or English, the training to reach this required level can be provided alongside the apprenticeship training.

Requirements

Desirable qualifications

GCSE in:

English Language (grade C/4)
Mathematics (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills

Other requirements

If you can offer a caring personality, smart appearance, approachable and you are a good listener with a positive attitude then please consider this role. Our recruitment is being supported by Rewards Training and they will be the first point of contact with applicants.

About this company

We are a charitable organization working alongside the sisters of Nazareth. The care provided is across 17 separate locations in the United Kingdom including care homes and retirement villages.

https://www.sistersofnazareth.com/service/nazareth-house-cheltenham/ (opens in new tab)

Company benefits

5.6 weeks holiday per year

After this apprenticeship

Nazareth Care aim to retain all staff that join their teams and encourage further career development and progress through the appraisal and managerial support structures, in-house training where applicable and apprenticeships.

Ask a question

The contact for this apprenticeship is:

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Lisa/Jake

opportunities@rewardstraining.co.uk

01293562651

The reference code for this apprenticeship is VAC1000296477.

Apply now

Closes in 12 days (Friday 31 January at 11:59pm)

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