Customer Service Practitioner Apprenticeship

Summary

Car Land UK are looking for a hardworking individual to join their team as a Customer Service Apprentice. The successful candidate will gain a Level 2 Apprenticeship in Customer Services.

Annual wage: £15,808 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm 30 minute lunch.
38 hours a week
Possible start date: Monday 17 March
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meeting and greeting customers in the show room
Emailing clients
Making and answering phone calls
Understanding the cars and other services that the company offer customers
Upselling warranty's to customers
Influencing customers in regards to products and services and handling objections
Dealing with customer concerns and any complaints that may come in
Working with Finance proposals for customers
Organising handovers, gift boxes
Dealing with any customer or supplier challenges/conflicts
Working within a team
DVLA queries
Website work - advertising cars, answering customer queries
Working on advert specifications
Ordering products/services
Using in house systems
Receiving feedback from different stakeholders

Where you’ll work

20-22 Lustrum Avenue

Portrack Lane

Stockton on Tees

TS18 2RB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
Day release at Middlesbrough College

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Patience

About this company

Car Land are a specialist used car dealer based in Stockton-on-tees. We are proud to offer you a first-class customer service and very competitive pricing. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.

https://www.carlanduk.com/ (opens in new tab)

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Ask a question

The contact for this apprenticeship is: