Customer Service & Print Assistant Apprentice

Summary

We are seeking a motivated apprentice to greet walk in customers, provide them with basic quotes based on the information available on our website, and ensure they have a positive experience. You will play a key role in handling customer inquiries, offering information about our services, and learning valuable skills in the printing industry.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Content creator (level 3)
Hours: Monday - Friday 9.00am - 5.00pm.
40 hours a week
Possible start date: Wednesday 5 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greet walk in customers and provide quotes based on website information
Answer phone calls and respond to customer inquiries via email
Maintain a professional and friendly telephone etiquette
Assist with printing tasks, including hands-on experience with digital printers (Xerox) and large-format printers
Learn how to use design software such as InDesign and Illustrator
Support the team in managing orders and ensuring customer satisfaction

Where you’ll work

1 KINGSBURY ROAD

ISLINGTON

LONDON

N1 4AZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST ESSEX VOCATIONAL TRAINING LIMITED

Your training course

Content creator (level 3)

Equal to A level

Course contents

Interpret the aims of the brief.
Research ideas and concepts to meet the brief.
Evaluate brand requirements and brand guidelines.
Prepare a mood board or other visual aid for the content to be created.
Present ideas, pitches and proposals for creative content to be further developed.
Storyboard and outline script their ideas for content to be developed.
Interpret data, consider its integrity and use it to inform content.
Develop accessible written content for different platforms and devices.
Apply best practice and inclusive language when creating content.
Write and edit copy or scripts for use on different channels and platforms.
Create or capture visuals and audio using standard packages and equipment.
Source, obtain and prepare media assets for use; using industry standard packages to adapt and edit content.
Use industry standard tools and content management systems to organise, structure and label content effectively, methodically and securely enabling efficient search and retrieval.
Identify and recommend the platform/s or channel/s to use for the media campaign.
Develop and maintain effective working relationships with clients, colleagues and suppliers, establishing and using professional contacts.
Engage and respond with audiences through social media, adapting content to respond to evolving circumstances.
Monitor user experience to ensure content is focused on maximising engagement.
Analyse the differences between audiences using audience segmentation techniques and data.
Use lessons learned to evaluate the success of the content and identify areas for improvement for future campaigns.
Use continuing professional development planning to support own current and future training and development needs.
Operate effectively within the production workflow to meet production timelines.
Interpret the aims of the brief.
Research ideas and concepts to meet the brief.
Evaluate brand requirements and brand guidelines.
Prepare a mood board or other visual aid for the content to be created.
Present ideas, pitches and proposals for creative content to be further developed.
Storyboard and outline script their ideas for content to be developed.
Interpret data, consider its integrity and use it to inform content.
Develop accessible written content for different platforms and devices.
Apply best practice and inclusive language when creating content.
Write and edit copy or scripts for use on different channels and platforms.
Create or capture visuals and audio using standard packages and equipment.
Source, obtain and prepare media assets for use; using industry standard packages to adapt and edit content.
Use industry standard tools and content management systems to organise, structure and label content effectively, methodically and securely enabling efficient search and retrieval.
Identify and recommend the platform/s or channel/s to use for the media campaign.
Develop and maintain effective working relationships with clients, colleagues and suppliers, establishing and using professional contacts.
Engage and respond with audiences through social media, adapting content to respond to evolving circumstances.
Monitor user experience to ensure content is focused on maximising engagement.
Analyse the differences between audiences using audience segmentation techniques and data.
Use lessons learned to evaluate the success of the content and identify areas for improvement for future campaigns.
Use continuing professional development planning to support own current and future training and development needs.
Operate effectively within the production workflow to meet production timelines.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

We are a family run printing business in Hackney, experiencing significant growth as we expand our reach and capabilities. With years of expertise in the printing industry, we pride ourselves on delivering high quality products to our customers. As we continue to grow, we are looking for a friendly and approachable individual to join our team and help us provide excellent service to both walk in customers and clients over the phone and email.

After this apprenticeship

Potential of a full-time position upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

EAST ESSEX VOCATIONAL TRAINING LIMITED

Mohammed

mo@eevtraining.com

The reference code for this apprenticeship is VAC1000295771.

Apply now

Closes in 12 days (Thursday 30 January at 11:59pm)

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