Junior Travel Consultant Apprentice

Summary

Seeking a career in travel? An exciting opportunity to join the fastest growing, award winning Cuba specialist tour operator, Love Cuba, part of one of the UK’s largest Travel Companies is seeking a passionate, enthusiastic apprentice to join their team. Working with the operations and reservations team dealing with clients travel arrangements.

Annual wage: £20,000 a year
Minimum wage rates (opens in new tab)
Training course: Travel consultant (level 3)
Hours: Monday to Friday 09:30 - 18:30
37 hours a week
Possible start date: Monday 10 February
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities include:

Producing, checking and printing client’s final itinerary documents
Using Amadeus to check queues and to capture personal data such as seat data, meal requests, airline membership details, and linking PNRs together
Be able to communicate any errors found with flights and accommodation
Maintaining polite and professional communication via phone and e-mail
Data entry duties

Where you’ll work

10-11 Percy Street

London

W1T 1DN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

A S TRAINING (INTERNATIONAL) LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

Travel Consultant Level 3.

Apprenticeship training will take place in the workplace within working hours and will be agreed in the workplace, averaging 6 hours per week. You will be provided a mentor in the workplace who will support you throughout your apprenticeship, alongside your dedicated assessor who will be delivering your qualification. You will receive monthly 1-2-1 training and delivery as well as fortnightly group webinars and quarterly reviews.

More training information

Our chosen training provider A S Training are an award-winning travel specialist training provision, who are Ofsted grade 2 Good, providing expertise delivery for the travel industry.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Initiative
Patience

About this company

Love Cuba is the UK's Cuba tailor-made holiday specialist! With a team of Cuba enthusiasts in London and excellent representation in Cuba, We offer amazing holidays and tours to Cuba at great prices. Our teams' in-depth knowledge of Cuba stems from countless trips to the island, combined with years of experience in crafting unique tailor-made holidays and a genuine love of the island. We pride ourselves in going the extra mile for our clients - from listening to your every need, providing unbiased advice based on first-hand experience & being on hand at every step of your journey. Love Cuba is fully ATOL protected. We are also members of ABTA, meaning you can book with confidence in the knowledge that you have full consumer protection. We are part of the Moresand Group, one of the largest independent travel companies in the UK. Founded in 1987, our headquarters are based in Fitzrovia, London. Our independent status means we can provide our clients with the best impartial advice and full financial protection.

https://www.lovecuba.com/ (opens in new tab)

Company benefits

• 22 days annual leave & comprehensive health insurance • Discounted travel • Flexible working with 4 days a week in the office. • Company pension • Cycle to work scheme • Private medical insurance

After this apprenticeship

Upon successful completion of the apprenticeship, a full-time position may be given and future apprenticeships to aid development will be considered.

Ask a question

The contact for this apprenticeship is:

A S TRAINING (INTERNATIONAL) LIMITED

MICHELLE VAN SPRANG

michelle.van-sprang@as-training.co.uk

The reference code for this apprenticeship is VAC1000295673.

Apply now

Closes in 16 days (Saturday 1 February at 11:59pm)

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