Apprentice Endocrinology and Diabetes Medical Secretary

Summary

Exciting opportunity to join North Bristol NHS Trust as a Medical Secretary and develop your career. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.

Annual wage

£24,071 a year

Minimum wage rates (opens in new tab)

PLEASE NOT THIS IS PRO RATA £24,071 - £25,674 pro rata for 21 hours

Training course

Customer service practitioner (level 2)

Hours

21 hours per week (Flexible on working days but must included a Friday) Shifts TBC.

21 hours a week

Possible start date

Saturday 15 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To accurately and efficiently type clinics using audio in a timely manner.
To provide admin support to the Diabetes & Endocrinology Specialist Nurse team
To raise any queries relating to specific patient letters or the overall clinic with the appropriate Consultant/ Doctor or Secretary.
To ensure any actions in dictated correspondence are passed for action to the appropriate personnel.
To accurately trace patient notes from one location to another on the electronic patient record system.
To carry out other clerical activities as required, such as photocopying, filing, sorting, and distributing letters etc.
To answer queries relevant to role from administrative and clinical staff in a professional and courteous manner, referring on to a relevant staff
To work in partnership with Consultants/Nurses and wider secretarial team.
To provide cross-cover for colleagues during times of absence.
To ensure the process is followed for patients who have cancelled or not attended their appointment, including return to GP where appropriate.

Where you’ll work

Southmead Hospital

Westbury on Trym

Bristol

BS10 5NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH BRISTOL NATIONAL HEALTH SERVICE TRUST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

L2 Customer service practitioner Apprenticeship Standard
Training will take place on site in our Learning and Research centre and on the job.
Lessons will be held once per month and you will have a dedicated tutor
We are a registered training provider

Requirements

Essential qualifications

GCSE in:

English (grade E/2)
Maths (grade E/2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

The applicant must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise is absolutely essential for this role. Previous administrative experience is essential.

About this company

There are over 12,000 reasons why North Bristol NHS Trust is a place to be #NBTProud of. We support and care for every member of staff, every carer, every visitor, and will always put the patient first.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

You may be able to progress to Level 3 Business Administrator apprenticeship

Ask a question

The contact for this apprenticeship is:

North Bristol NHS Trust

Paul Cousins

Paul.Cousins@nbt.nhs.uk

The reference code for this apprenticeship is VAC1000295656.

Apply now

Closes in 12 days (Saturday 25 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Contents