Cineworld Team Member Apprentice

Summary

At Cineworld, we want you to be part of our open and lively environment, where every employee can make a contribution. If you have a passion for customer service and would like to join the Cineworld Team, apply now!

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Mon to Sun, shift work. Exact shift to be confirmed.
30 hours a week
Possible start date: Friday 14 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will support the cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures.

You will be fully cross-trained, performing different duties at various times.

Staff functions include Box Office duties, Concessions duties, Floor duties, Bar duties and Projection duties with particular attention paid to customer service in all areas.

Key Responsibilities:

Passion for Customers:

Customer Service: Deliver excellent customer service by promptly and efficiently assisting customers, managing queues, and providing information about the cinema's services and film schedules
Ticket Verification: Ensure that every customer entering the cinema has a valid ticket, including unlimited cardholders
Complaint Resolution: Address customer complaints or queries immediately, referring to the appropriate person if needed
Communication: Use clear and concise communication, especially when using radios, and adhere to cinema code words

Driving Sales:

Upselling: Utilize suggestive selling techniques to boost sales of tickets and retail products
Marketing Promotions: Stay informed about current promotions and assist in their implementation
Stock Management: Assist with stock takes, record wastage accurately, and ensure that products are well-presented and stocked following the FIFO process

Health & Safety:

Regulations Compliance: Adhere to Food Hygiene Regulations and Health & Safety Policies, using equipment correctly and reporting any issues to management
Maintenance Monitoring: Assist in monitoring maintenance and repairs, and ensure all areas are opened and closed according to checklists
Cleaning Duties: Undertake various cleaning activities, including auditoria, restrooms, and other areas as needed

Projection:

Support Projection Team: Work alongside the projection management team, assisting with tasks as directed

Benefits:

Flexible Benefits Package: Adaptable to your needs, including health support and cost-saving measures
Free Movies: Enjoy complimentary cinema visits for you and a guest, along with discounts on food and drinks.
Additional Perks: 28 days holiday, contributory pension scheme, cashback healthcare plan, eye care scheme, retail incentives, and in-house competitions

At Cineworld, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 Months.

Where you’ll work

White Rose Shopping Centre

LS11 8LU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About this company

Cineworld Group plc was founded in 1995 and is now one of the leading cinema groups in Europe. Originally a private company, it re-registered as a public company in May 2006 and listed on the London Stock Exchange in May 2007. Currently, Cineworld Group plc is the only quoted UK cinema business. Cineworld's acquisition of Regal Entertainment Group has created the second largest cinema business in the world (by number of screens). Cineworld currently operates in the UK, Ireland, Poland, the Czec

After this apprenticeship

Ongoing learning and development opportunities!

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