Network Engineer Apprentice

BLUEKONG NETWORKS LIMITED

Southampton, SO15 1AL

Closes in 16 days (Monday 27 January)

Posted on 10 January 2025

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Summary

At BlueKong Networks, they believe in empowering their team members with the skills and experience to thrive in the fast-paced IT industry. As a Network Engineering Apprentice, you’ll work on real-world projects, learn from industry experts, and play a key role in delivering exceptional service to their clients.

Annual wage
£20,000 a year

Minimum wage rates (opens in new tab)

£19,000 - £22,000 (with £2.5k increments and overtime opportunities)

Training course
Network engineer (level 4)
Hours
Monday - Friday, 9.00am - 5.00pm

35 hours a week

Possible start date

Monday 3 February

Duration

1 year 8 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Learn to work with Cisco technologies, including Catalyst switching, routing, and management tools
  • Gain exposure to multi-vendor platforms such as Juniper, HP, Aruba, and Meraki
  • Develop skills in configuring and troubleshooting networks, including fault finding
  • Support the installation of networking and server hardware at customer sites
  • Gain hands-on experience with desktop products, Microsoft technologies, and Wintel servers
  • Provide on-site and remote support to customers, handling issues effectively and professionally
  • Participate in out-of-hours client requests as part of an on-call rota (with additional compensation)

Where you’ll work

Central Railway Station

Southampton

SO15 1AL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents
  • apply the appropriate tools and techniques when securely operating and testing networks
  • install and configure the elements required to maintain and manage a secure network
  • implement techniques to monitor and record systems performance in line with defined specifications
  • maintain security and performance of the system against known and standard threats
  • apply the appropriate tools and techniques to identify systems performance issues
  • apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
  • communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
  • upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
  • record task details whether face-to-face, remote or in writing in line with ogranisational requirements
  • interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
  • monitor, identify and implement required maintenance procedures
  • implement techniques to optimise systems performance in line with defined specifications
  • organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
  • explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
  • operate securely and apply the appropriate process, policies and legislation within their business responsibilities
  • communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
  • apply the appropriate level of responsibility when planning and prioritising work tasks
  • apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
  • ensure compliance of network engineering outputs with change management processes
  • select the appropriate tools and comply with organisation policies and processes when upgrading systems
  • apply the appropriate tools and techniques when securely operating and testing networks
  • install and configure the elements required to maintain and manage a secure network
  • implement techniques to monitor and record systems performance in line with defined specifications
  • maintain security and performance of the system against known and standard threats
  • apply the appropriate tools and techniques to identify systems performance issues
  • apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
  • communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
  • upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
  • record task details whether face-to-face, remote or in writing in line with ogranisational requirements
  • interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
  • monitor, identify and implement required maintenance procedures
  • implement techniques to optimise systems performance in line with defined specifications
  • organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
  • explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
  • operate securely and apply the appropriate process, policies and legislation within their business responsibilities
  • communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
  • apply the appropriate level of responsibility when planning and prioritising work tasks
  • apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
  • ensure compliance of network engineering outputs with change management processes
  • select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

Network Engineer Level 4 Apprenticeship Standard:

  • Duration: 15 Months and up to 5 Months End Point Assessment
  • As a Network Engineer apprentice, you will work with hardware and software to set up networks and ensure systems operate effectively, anticipating and troubleshooting issues

More training information

  • You will be responsible for supporting the design, implementation, and maintenance of computer networks, evaluating the efficiency of current networks, and designing and implementing network solutions
  • Your role will vary across organisations - you can be customer-facing, or work on internal projects. As a Network Engineer apprentice, you can specialise in many different areas, such as infrastructure installation, customer support, Cloud networks, or network security

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Logical
  • Initiative
  • Driver Required

Other requirements

Fully remote role Full UK Driving License: Required for on-site visits.

About this company

BlueKong Networks is a global leader in IT and network engineering services, delivering agile, end-to-end solutions to clients worldwide. With over 270 engineers across 70 countries, they provide cost-effective, high-quality technical support for ad-hoc installations, large-scale deployments, and SLA-driven services.

https://bluekongnetworks.com/services/ (opens in new tab)

Company benefits

24 days holiday + bank holidays Fully remote role Bonuses Medical and life insurance Pension Gym membership discounts Car allowance + mileage Work uniform and equipment provided

After this apprenticeship

  • Our Level 4 CompTIA Network Technician apprenticeship isn’t just for career starters; our programme can act as a powerful professional development route for those already working within the industry. If you currently work with IT networks and you want to develop your tech skills, you can enrol on this apprenticeship programme through your current employer
  • Enrolling on a professional development apprenticeship is guaranteed to provide you with new progression opportunities and help advance your career. Our Level 4 CompTIA Network Technician apprenticeship will advance your IT skills, broaden your industry knowledge, and ensure you stay up-to-date with industry best practices. Our curriculum will support your current role and provide you with a vast understanding of a range of IT networks

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Jannat Khanum

Jannat.khanum@balticapprenticeships.com

07456370844

The reference code for this apprenticeship is VAC1000295593.

Apply now

Closes in 16 days (Monday 27 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply using the link provided.