Apprentice Business Support Administrator

Summary

We are looking for a hard-working individual to provide support for our busy Management Team. You will be the first point of call for our patients and provide a high level of customer service.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 8:30am-5:00pm.
37 hours a week
Possible start date: Monday 3 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Day-to-day administration to support the Management Team
Scanning patient documents onto the computer
Data input
Filing
Typing up timetables/inductions for new students
Processing routine messages
Contacting patients with routine requests such as inviting them in for flu vaccines
Communicating with staff throughout the practice clients through email, internal messages and on Teams
Preparing documents through editing, printing and distribution

Where you’ll work

1 SUFFOLK COURT

YEADON

LEEDS

LS19 7JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The learning will take place once per month at Printworks Campus, Leeds

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental

About this company

We are a GP practice with 65 staff based in Rawdon/Yeadon. This is a great opportunity to launch your NHS administration career.

After this apprenticeship

Progression to Level 3 Apprenticeship

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

apprenticeships@leedscitycollege.ac.uk

The reference code for this apprenticeship is VAC1000295520.

Apply now

Closes in 20 days (Friday 31 January at 11:59pm)

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