IT Apprentice Application Support Lead DevOps

Summary

If you are looking to take the next step in your IT career, Keibra are seeking to appoint an Application Support Lead for a new innovative software package. You would receive training and experience in communicating with internal and external stakeholders in order to move the development process forward. Keibra offers flexible working.

Annual wage: £9,984 to £17,846.40 a year
Minimum wage rates (opens in new tab)
Training course: Applications support lead (level 4)
Hours: We will discuss how the role will best fit into your life. We offer flexible working, for example you could opt to work Monday to Thursday 9am-5pm.
30 hours a week
Possible start date: Monday 3 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Set up and maintain customer service desk including onboarding
Liase with development team and carry out development tasks including testing / release management
Conduct market research into features and trends

Where you’ll work

3 New Road

Radcliffe

Manchester

M26 1LS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KEIBRA LTD

Your training course

Applications support lead (level 4)

Equal to higher national certificate (HNC)

Course contents

use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
assess the impact on user experience and domain context on the data analysis activity
communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
take a ‘customer focused’ approach to service delivery, underpinned by active listening
adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
select and apply the most appropriate data tools to deliver application support outcomes
use manual or automated test tools
adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
use formal and informal techniques that will demonstrate software and systems are fit for purpose
use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
assess the impact on user experience and domain context on the data analysis activity
communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
take a ‘customer focused’ approach to service delivery, underpinned by active listening
adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
select and apply the most appropriate data tools to deliver application support outcomes
use manual or automated test tools
adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
use formal and informal techniques that will demonstrate software and systems are fit for purpose
use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Your training plan

Training will be online and face to face
4 day working week with 1 day training and 3 days working on the project

More training information

Bespoke training plan to be discussed with you
Mixture of online, 1-1 tutor-led and self-reflection
See www.keibra.com for more details on how we work

Requirements

Essential qualifications

GCSE in:

English Language (grade C or 4)
Maths (grade C or 4)

A Level in:

Any (grade Any)

Other in:

IT or Related (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Team working
Initiative

Other requirements

You must be a good communicator for this role. We expect you to be able to communicate with potential new clients as well as internal stakeholders in a professional capacity.

About this company

Keibra is an IT consultancy and development firm that offers a range of services including bespoke apprenticeships.

http://www.keibra.com (opens in new tab)

Company benefits

Company Pension Scheme , Annual leave entitlement 20 days plus Bank Holidays, Working from Home, Mental Health Support

After this apprenticeship

Service Desk Manager
Third Line Support Tech
Software Development

Ask a question

The contact for this apprenticeship is:

KEIBRA LTD

Michael McAteer

michael@keibra.com

07743566417

The reference code for this apprenticeship is VAC1000295495.

Apply now

Closes on Sunday 16 February

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