Apprentice Transformation Support Officer

Summary

We are thrilled to be offering an apprenticeship opportunity within our Transformation team to complete a Level 4 Apprenticeship Improvement Practitioner Apprenticeship.

Annual wage: £26,409 a year
Minimum wage rates (opens in new tab)
Training course: Improvement practitioner (level 4)
Hours: Monday to Friday, start times between 8.00am - 9.00am and finish times between 4.00pm-5.00pm due to flexible working. This will be discussed at interview and appointment.
37 hours a week
Possible start date: Monday 10 March
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are thrilled to be offering an apprenticeship opportunity within our Transformation team to complete a Level 4 Apprenticeship Improvement Practitioner Diploma.

This is to provide the right person with the chance to excel in a fast-paced environment where priorities shift frequently to cater to the needs of our stakeholders.

The purpose of this role is to assist in the design and planning of systems thinking reviews, assist and develop SharePoint permissions and document the process.

Ideally, you will have some administrative background and working knowledge of MS Office. Crucial qualities include precision and adaptability, along with exceptional communication skills. Your ability to effectively collaborate with colleagues and partner agencies is essential, as it enables you to engage with colleagues and external stakeholders.

Where you’ll work

County Hall

Bythesea Road

Trowbridge

Wiltshire

BA14 8JN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QUALITRAIN LIMITED

Your training course

Improvement practitioner (level 4)

Equal to higher national certificate (HNC)

Course contents

Compliance: Work in accordance with organisational controls and statutory regulations
Communication: Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences
Coaching: Observe, listen, use questioning, provide feedback and spot learning opportunities
Project management: Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress
Change management: Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact
Principals and Methods: Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
Project selection and Scoping: Support the identification of improvement opportunity and the scoping of these projects
Problem definition: Support development of problem/opportunity statements
Voice of the customer: Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs of the business (Voice of the Business)
Process mapping & analysis: Process map to measure and analyse flow and value. Identify interfaces, functional responsibilities and ownership. Use insight to identify potential opportunities and map future state
Lean tools: Seek in-process waste through understanding of value within the value stream
Measurements systems: Plan, carry out and assess results of a measurement system study
Data acquisition for analysis: Develop a sampling strategy
Basic statistics & measures: Use graphical analysis to understand distribution and stability
Data analysis-statistical methods: Identify data-types and select analysis methods and tools. Assess time series data stability and analyse making relevant insight
Process capability & performance: Select methods and metrics for analysis
Root cause analysis: Select and apply the appropriate graphical tool dependent on the data type to identify patterns, trends and signals to establish hypothesis
Experimentation & optimisation: Plan designed experiment with clear objectives, and appropriate levels of Measurement Systems Analysis, analyse experiment data and optimise
Identification & prioritisation: Identify and prioritise factors, ideas and solutions
Data analysis – SPC: Select and apply appropriate tools for ongoing monitoring and control. Analyse and interpret control charts
Benchmarking: Conduct structured benchmarking to support target setting
Sustainability & control: Identify failure modes and embed learning from improvements

Your training plan

Level 4 Improvement Practitioner Apprenticeship Standard
Functional Skills at Level 2 in maths & English if required.
The apprenticeship training will be delivered in the workplace, no college attendance

Requirements

Essential qualifications

GCSE or equivalent in:

Maths & English (grade C/4)

NVQ or SVQ Level 3 or equivalent in:

Any (grade PASS and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Work independently
Positive - can do attitude
Time management skills
Ability to work under pressure

Other requirements

Possible interview dates: Monday 3rd February 2025

About this company

"We empower our people to innovate and collaborate in order to build strong communities" Our core values support the delivery of this vision and underpin what we stand for and how we do things. 1. Trust and Respect 2. Responsibility 3. Excellence We have three main hubs, County Hall (Trowbridge), Monkton Park (Chippenham) and Bourne Hill (Salisbury).

https://jobs.wiltshire.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

At the end of the apprenticeship you will be able to demonstrate the specific qualifications, knowledge and skills required for this role
Upon successful completion of the apprenticeship you will move into the role that is attached on the advert on Wiltshire Council's website

Ask a question

The contact for this apprenticeship is:

Wiltshire Council

Apprenticeship Team

apprenticeships@wiltshire.gov.uk

The reference code for this apprenticeship is VAC1000295412.

Apply now

Closes in 15 days (Sunday 26 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Head to our website to apply. Details on the Council's application process are explained by clicking the link provided above. Job reference 3586

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