Business Administration Apprentice

Summary

PCB Solicitors are looking for a diligent and organised Business Administration Apprentice to join our Admin department in Shrewsbury. The ideal candidate will have a keen interest in working in a customer facing role and may have the opportunity to progress to a permanent position within our Admin department at the end of the apprenticeship.

Wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 09:00 to 17:00, with a 1-hour unpaid break each day for lunch. Does not include weekend or evening work.
35 hours a week
Possible start date: Monday 10 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist with reception duties in Shrewsbury such as answering telephone calls in a professional manner, transferring them to the correct personnel across the offices,
Handling post for the Shrewsbury office, including franking outgoing post and scanning and distributing incoming post to the relevant personnel,
Assist with archiving, including preparing and scanning files using archiving software,
Greeting clients who attend the office, informing employees of their arrival and making drinks for clients when requested,
Taking certified copies of ID for clients who attend the office on behalf of the relevant department,
Taking card payments for clients on behalf of the Accounts department,
Maintaing the reception calendar in an orderly state, organising meeting room requests for the Shrewsbury office,
Making sure deeds, property deeds and wills are logged onto the correct register, and scheduling any documents to be sent to clients or third parties.

Where you’ll work

CYPRESS CENTRE

SITKA DRIVE

SHREWSBURY BUSINESS PARK

SHREWSBURY

SY2 6LG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHREWSBURY COLLEGES GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

A training schedule to be agreed with the training provider.

Requirements

Essential qualifications

GCSE in:

English Language (grade 4 or above)
Maths (grade 4 or above)

Desirable qualifications

A Level in:

Business (grade C or above)

Degree in:

Business (grade 2:2 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

This role is a client facing position and can include dealing with highly sensitive information, therefore the successful candidate must understand the importance of remaining confidential at all times and be competent in customer care both on the telephone and in person.

About this company

PCB Solicitors is a local Partnership of Lawyers established across 5 offices in Shrewsbury, Telford, Church Stretton, Ludlow and Knighton with 3 satellite offices in Bishops Castle, Clun and Welshpool. We offer many different services of law including, Crime, Residential Conveyancing, Wills and Probate and Family. We pride ourselves on being a friendly, jargon free Solicitors who offer the upmost client care in each matter we handle.

https://www.pcbsolicitors.co.uk/ (opens in new tab)

Company benefits

PCB Solicitors offer 25 days paid holiday plus bank holidays (FTE), 5 days paid sick leave after 6 months service increasing to 10 days after 2 years and the opportunity to join the NEST Pension Scheme if eligible.

After this apprenticeship

This role has the potential to become a full time, permanent position as an Administrator within our Administration department at Shrewsbury. PCB Solicitors strongly believe in the training and development of our employees and aim to support employees with career progression where appropriate.

Ask a question

The contact for this apprenticeship is:

PCB SOLICITORS

Emma Baugh

emma.baugh@pcblaw.co.uk

07436124472

The reference code for this apprenticeship is VAC1000295397.

Apply now

Closes today at 11:59pm

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