Operations Assistant Apprentice

Summary

Develop operational skills in a high-paced organisation that manufactures, delivers, and installs fabricated stone worktops. Manage and verify appointments and job orders Liaise with customers, installation teams, and field staff, ensuring clear communication and prompt action.

Annual wage: £11,315.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.00am - 6.00pm
34 hours a week
Possible start date: Saturday 1 February
Duration: 1 year 3 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Organise, distribute, and track job sheets for on-site teams Process weekly figures and subcontractor invoices
Manage and resolve customer service inquiries efficiently and support production readiness by verifying job details
Assist with payment processing and financial tracking as needed.
Train to take charge of the remedial program from start to finish, bridging operations and production
Update in-house and supplier databases on a weekly basis

Where you’ll work

Kenmore Road

Wakefield 41 Industrial Estate

Wakefield

WF2 0XE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

Training will be delivered in person at our Printworks Campus, once per month
Learners will have regular, online reviews with their Assessors

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

Roann Limited is the only dedicated high-rise residential and house builder worktop suppliers and installers in the UK. We have an established customer base with some of the largest house builders and contractors in the country such as Taylor Wimpey and Vistry Partnerships. Based at our factory in Wakefield, we have over 30years’ experience in manufacturing and installing worktops. Our purpose-built factory has over £2m worth of state-of-the-art stone manufacturing machines and equipment that enable us to fabricate 15,000 worktops per year. In addition, we are proud to have achieved high accreditation with many of the industry’s leading health & safety schemes.

After this apprenticeship

Full time position

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

apprenticeships@leedscitycollege.ac.uk

The reference code for this apprenticeship is VAC1000295277.

Apply now

Closes in 15 days (Monday 27 January at 11:59pm)

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