Customer Services Apprentice

South Ribble Council & Chorley Council

Chorley, PR7 1AL

Closes in 15 days (Friday 24 January)

Posted on 8 January 2025

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Summary

Our Customer Services Apprenticeship is designed not only to help us provide the best service to our businesses and residents, but it’ll also help you gain the valuable skills and experience to kick-start your own career.

Annual wage
£21,624 a year

Minimum wage rates (opens in new tab)

Year 1: National Minimum Wage (currently £11.44 per hour) Year 2: Real living wage

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 7.25 hours per day. Shifts between 8:30am - 5:15pm.

36 hours 15 minutes a week

Possible start date

Saturday 1 March

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Throughout this apprenticeship, you’ll learn skills to be customer focused and forward thinking whilst completing a City & Guilds Level 2 Customer Services Apprenticeship 


What you’ll be getting up to:

  • You’ll be delivering quality services and making a difference to our customers
  • You’ll be responding to all types of customer contact including phone and face-to-face as well as supporting other digital contact from our residents.
  • Completing an Apprenticeship qualification and gaining experience in a busy customer services setting

Where you’ll work

Chorley Borough

Union Street

Chorley

PR7 1AL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RUNSHAW COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Training will take place within the work place. You'll receive off-the-job training from our team of talenet managers and in-house trainer. A trainer from our provider regularly visits the site to carry out training.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Patience

About this company

At South Ribble Council, our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They’re at the heart of everything we do and are crucial to the delivery of excellent services.

http://www.southribble.gov.uk (opens in new tab)

Company benefits

25 days annual leave plus bank holidays (and Christmas shutdown) Local Government pension Healthcare Cash Plan for cash back on health treatments Cashback website access for savings on brands you love Volunteering days Free parking

After this apprenticeship

Once you complete your apprenticeship, you may go on to work as a Customer Services Officer at the Council. Many of our apprentices also go on to work in different teams at the Council including IT, Events, Housing and HR.

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

jobs@chorleysouthribble.gov.uk

The reference code for this apprenticeship is VAC1000295075.

Apply now

Closes in 15 days (Friday 24 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.